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McKinsey (2020) estimated that 50% of all businesses processes and workflows can and should be digitised, automated and optimised.
Digital processes and workflows allow businesses to operate and transact digitally and in some cases automatically. They can be used strengthen transactional through to knowledge or case processes and their controls. Whilst greater efficiency is a natural end-goal – there are many other benefits including governance, visibility, control etc.
Whilst digital process projects often involve software, at the centre of any successful project is process improvement. Business Process Management (BPM) includes a set of best-practice methods and standards used to deliver business process improvements and excellence. (i.e BPMN) The methods cover all aspects from defining and mapping processes through to approaches for optimising, automating and measuring processes
Konica Minolta employs a robust approach to continuous process improvement and digitisation.
Identifies current processes and procedures, relationships, agents and systems as well as recognising business needs, gaps and goals.
Proposed processes are formally designed, mapped & “engineered” into a working and managed process.
A range of software and integration options exist for digitising, managing and automating processes and workflows. Digital processes can be manual, part or fully automated as described in the BPMN format and according to any logic and rules defined.
An essential step in business process management is creating opportunities for live status visibility, trouble shooting, rapid responses to challenges or bottlenecks as well as KPI or Performance Management.
BPM creates opportunities for businesses to optimise their managed processes in a controlled and governed manner based on monitored data and insight.
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Digital processes and workflows seamlessly connect people, different procedures, data sources and systems to transform operational performances and customers experience in diverse ways across departments and sectors:
There are a number of different approaches to digitising workflows and processes. There isn't one 'right' approach and every business should consider the nature of the specific process concerned, business goals and the data involved as well as the specific circumstances across People, Process & Technology. Key approaches include:
McKinsey (2020) estimated that 50% of all businesses processes and workflows can and should be digitised, automated and optimised. Konica Minolta specialises in the digitisation, optimisation and automation of the following processes and workspaces:
Customer Service and Support Helpdesk
Deliver exceptional digital customer experiences and performances at lower cost
Custom Process Management and Automation
Create competitive advantage through custom or bespoke process automation and management
Digitise inbound and outbound communications to complete your transition to a digital workplace
Build effective and engaged workforces through digital workspaces and operations
Unlock IT opportunities to power competitive advantage & new performances
Sales and Marketing
Efficient management your customer facing assets, proposals, copy and presentations
Scheduling and Management
Exceptional field-based operations, performances and customer experiences at lower cost
Deliver your IT & Business projects on time, within budget and according to project goals.
Quote to Cash
Transform exceptional proposals and customer experiences into new performances and cash reliably and efficiently
Sales Order Processing
Manage the gaps to ensure customer satisfaction as well as efficient and governed sales order processing
Digital or automated management of timesheets for integration with payroll ie project or shifts.
Konica Minolta specialise in helping organisations digitise, transform and automate processes across their operations to achieve new business performances and control as well as exceptional customer experiences.
We partner with the leading technology providers for digital process management and combine that with expert teams and a structured approach for partnering and transforming customers operations from initial discovery through to implementation and a transition to a new Business-As-Usual.
Take our free online DX360° Digital Maturity Assessment and receive a personalised digital transformation assessment report with recommendations. Do you have the right digital technology and processes to grow your business and deliver new performances and customer experiences?