Capture & extract case information from different sources & format. Secure & integrate single point of control & management for all your Case Information throughout its life
Off-shelf, custom or bespoke digital case management workflows to manage any case processes, tasks, workloads and information in an efficient and governed manner.
Our managed service delivery centre can provide case management tasks and resource as a service including Multi channel service desks or helpdesks
A Digital Case Management approach is used in a wide range of circumstances and use cases typically where an organisation or department needs handle a mix of unstructured or complex information or documents that core systems don’t handle well.
1. Difficulty and length of time taken to share the information and documents between departments or sites (69%) 2. Ineffective handling of customer enquiries or complaints (68%) 3. Lack of visibility or reporting into the status of knowledge-driven work (60%) 4. The length of time taken to process documents (59%) 5. Bottlenecks in processes (57%) 6. An inability to provide customers and potential customers with speedy responses (57%) 7. Security issues (56%) 8. Staff having to toggle between multiple applications to fulfil a request, respond to an incident, or conduct an investigation (31%) 9. Manually entering the same information into multiple systems (24%) Source: Ovum
1. Difficulty and length of time taken to share the information and documents between departments or sites (69%) 2. Ineffective handling of customer enquiries or complaints (68%) 3. Lack of visibility or reporting into the status of knowledge-driven work (60%) 4. The length of time taken to process documents (59%) 5. Bottlenecks in processes (57%)
6. An inability to provide customers and potential customers with speedy responses (57%) 7. Security issues (56%) 8. Staff having to toggle between multiple applications to fulfil a request, respond to an incident, or conduct an investigation (31%) 9. Manually entering the same information into multiple systems (24%)
Source: Ovum
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We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation by filling out the form below.