Digital Case Management

A Structured Approach to Managing Cases, Unstructured Information and Incidents Across Your Organisation

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Unlock Business Success with Streamlined Case Management Solutions

Efficiently navigate the intricate terrain of modern business challenges with the dynamic prowess of our Case Management solutions. In today's swiftly evolving corporate realm, the strategic implementation of Case Management acts as your reliable compass, deftly guiding you through the intricacies of information management and solution-oriented problem-solving.

Seamlessly integrated with your existing processes, it emerges as the ultimate tool to conquer the daily array of complexities that range from incident management, request processing, claims handling, to customer interactions. By seamlessly melding structured strategies with the art of handling unstructured data, Case Management transforms chaos into streamlined order. It stands as a beacon of effective decision-making and strategic action, resulting in successful case resolutions that optimize the very essence of knowledge work.

Elevate your operational landscape today by harnessing the potential of our advanced Case Management tools. This transformative solution revolutionizes the way you approach challenges, amplifying efficiency and transforming them into resounding success stories, all powered by the strategic ingenuity of Case Management.

Streamline operations with dynamic Case Management solutions

Seamlessly integrate structured strategies for efficient unstructured data handling

Elevate decisions, resolutions, and knowledge work with strategic Case Management

Why Konica Minolta for Case Management transformation?



How We Transform Case Management

Konica Minolta specialise in a range digital Case Management solutions and services to help organisations and businesses transform the management of their caseloads – remove inefficiencies, deliver new customer experiences as well as enhance compliance.

Digitise & Manage Case Information

Capture & extract case information from different sources & format. Secure & integrate single point of control & management for all  your Case Information throughout its life

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Digital & Automated Case Management workflows

Off-shelf, custom or bespoke digital case management workflows to manage any case processes, tasks, workloads and information in an efficient and governed manner.

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Case Management Tasks As A Service

Our managed service delivery centre can provide case management tasks and resource as a service including Multi channel service desks or helpdesks

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Benefits of Digital Case Management

Using a digital case management approach to handling cases and unstructured situations has the following benefits:

Add compliance and governance controls

At a glance visibility and control of complex processes

Digitise & automate more complex processes

Improve internal collaboration & sharing across departments/ silos

Reduce errors and risk associated with unstructured data and processes

Allow unstructured data to be managed alongside structured data without issue

Different Digital Cases Management Uses

A Digital Case Management approach is used in a wide range of circumstances and use cases typically where an organisation or department needs handle a mix of unstructured or complex information or documents that core systems don’t handle well.

  • Regulatory compliance
  • Patient or Social Care
  • Onboarding or offboarding ie education, employment
  • Different types of incident management
  • Claims or Request Management
  • Q&A or Maintenance checks

Common Case Management challenges

1. Difficulty and length of time taken to share the information and documents between departments or sites (69%)
2. Ineffective handling of customer enquiries or complaints (68%)
3. Lack of visibility or reporting into the status of knowledge-driven work (60%)
4. The length of time taken to process documents (59%)
5. Bottlenecks in processes (57%)

6. An inability to provide customers and potential customers with speedy responses (57%)
7. Security issues (56%)
8. Staff having to toggle between multiple applications to fulfil a request, respond to an incident, or conduct an investigation (31%)
9. Manually entering the same information into multiple systems (24%)

Source: Ovum

Information security

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More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation by filling out the form below.