Customer Support

Here at Konica Minolta, we live for our customers. If you need to speak to one of our Customer Support Experts; or need to access your personal portal; or download technical manuals - we have you covered.

If you are already a customer looking for support (for ex. encountering a technical problem, issues related to orders, payments, toner supply, etc.), our chatbot is here to help you! Please enter your question and we have a lot of information to help you without any delays.

Can’t find what you are looking for?

Please fill out the Customer Support Form and our support team will get back to you as soon as possible. Alternatively, give us a call on 0371 574 7200 to speak with our support team directly.

Please find here important information related to Covid-19:

  • Our latest Customer Update: read about how we’re focused on safeguarding the health and safety of our employees, customers and their families whilst also continuing to provide products and services to our customers

  • Guidance on Returning to Work: how to get your print devices up and running safely


Get Help Remotely

In many cases, we may be able to resolve your issue remotely – this brochure explains how we do this but also how to get remote support. Far quicker than logging a request for an engineer to visit you onsite.

Konica Minolta’s Remote Service Platform is a secure cloud-based platform that enables remote servicing of Konica Minolta devices. By servicing your devices remotely, you do not need to book or wait for an engineer and the uptime of your devices is maximised.

Meter Readings and Toner Requests

If you would like to log your meter readings or recycle toner cartridges please visit our customer portal eBiz. You can also use eBiz to log service requests, manage your invoices and access reports on usage.

Where to find us

Additional Support

                        Contact Customer Support