A Unique Approach That Delivers Better Outcomes
Konica Minolta’s Virtual Service Visit, powered by our award-winning AIRe Link technology, connects you with an expert in minutes. Most issues are fixed on the first call — with a 92% success rate.
No delays. No hassle. Just smoother operations and more productive teams.
Say Goodbye To
Downtime from broken print & IT equipment
Repeat service visits and wasted time
Frustrating phone support
Long wait times for on-site engineers
Unnecessary travel disrupting your business & the environment
Poor service experiences
Say Hello to Konica Minolta Virtual Service Visit!
Fixes in minutes
80% of common issues solved remotely
Happy customers
94% love the virtual experience
Sustainability impact
124 tons of CO₂ and 480,000km of travel saved
Less downtime
124,000+ hours eliminated
Expert access
connect to our UK & global specialists instantly
Proven service
15,000+ virtual visits already delivered
Get time back to focus on your priorities
How It Works
Connect securely with our support team
Use augmented reality (AIRe Link) to show us the issue
Get step-by-step guidance and resolution in minutes
What Our Customers Are Saying About Virtual Service Visit
IT Manager
Leading European retailer
An excellent solution that helps us to solve any problem very quickly, which is very important in our business.
Operations Director
Leading UK commercial printer
Based in a remote part of UK, this virtual service technology basically sets Konica apart from the rest – its one of the key reasons why we partner with Konica Minolta.