Digital Process Management & Workflows

Optimise, digitise and manage business processes and workflows

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Elevate Your Business Through Digital Transformation

Discover your digital potential and ignite your transformation journey. Elevate customer experiences and operational efficiency through accelerated digitalization.
McKinsey's (2020) research underscores that half of all business processes can be digitized for optimal performance. Yet, outdated manual and paper-based workflows persist, while 90% of crucial business data remains unstructured and inaccessible (McKinsey, 2020).
Break free from inefficiencies like manual data entry and operational gaps. Our holistic approach tackles challenges across departments, eliminating bottlenecks and enhancing control from customer service to Finance, HR, and deliveries.
Unleash your digital future – enhance capabilities, drive efficiency, and make informed decisions. Your path to digital excellence begins now.

Transform operations for exceptional customer experiences

Overcome inefficiencies, embrace automation for operational excellence

Elevate customer experiences through optimized digital processes

Why Konica Minolta for Digital Process Management & Workflows

Methods of Digitising Workflows & Processes

There are a number of different approaches to digitising workflows and processes. There isn't one 'right' approach and every business should consider the nature of the specific process concerned, business goals and the data involved as well as the specific circumstances across People, Process & Technology. Key approaches include:

  1. Workflow or Business Process Management (BPM) Solutions
  2. Document Management Systems
  3. Update of an existing business management system
  4. Collaboration platforms & workplace productivity suites
  5. Robotic Process Automation (RPA)

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The Multi-Faceted Advantages of Process Management

Process Management optimizes transactional to knowledge processes, extending benefits beyond efficiency to governance, visibility, and control. Embracing technology-enabled solutions like digital workflows, its core focus remains on refining processes themselves.

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Empowering Transformation with BPM

Business Process Management (BPM) drives operational excellence and sustainable change, fostering efficiency, governance, and control across people, processes, and technology. Leveraging industry standards, BPM propels precise process definition, optimization, and automation.

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Discovery Assessment & Design

This essential stage identifies existing processes, interdependencies, agents and systems as well as captures business requirements, pains and goals. Often this stage is carried out by a qualified Business Process Analyst. It typically covers strategic and project objectives through to operational procedures and specifics such as SLA notifications, rules, interactions between systems and humans. It should be an accurate view of the “as-is ”situation, capture the perceived gaps, and propose the “to be” which will include aspirational processes and designs.

Process Modelling

During this stage the proposed process is formally designed, mapped & “engineered” into a working and managed process. It is proto-typed and tested against the customers’ expectations as well as against a number of variables and “what-if scenarios” to model different possibilities and circumstances. BPM software and standards such as BPMN can be used to facilitate this process of digitally mapping the end of end process and all its components


BPM software can also be used to execute and govern manual, part or fully automated workflows and processes as described in the BPMN format and according to any logic and rules defined. See later on for BPM Software


Process monitoring is an essential component of BPM and key for live status visibility, trouble shooting, rapid responses to challenges or bottlenecks as well as KPI or Performance Management. Monitoring is also the foundation for predictive modelling or forecasting. These BPM principles can applied to any managed process or workflow ie. Performance or status of a processed invoice/s or order/s. ie. On boarded staff or student. Application, contract, case, QA process etc.


BPM also provides a solid foundation for optimising managed processes in a controlled and governed manner based on the monitored data and insight. This is a formal and iterative process that forms a natural part of any continuous improvement process that looks for new value through process improvement analysis to remove bottlenecks, increase efficiencies and savings etc

Benefits of Process Management & Workflows Solutions

There are 6 major benefits of effective Process Management:

Achieve greater performances & remove inefficiencies

Reduce risk and improve compliance, governance & end to end control

Effective remote working & mobile workforce

 More informed, Data-lead decisions faster supports Business Agility

Unlock workforce potential and retains the best talent

Greater Customer Satisfaction and a more sustainable business
Information security

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More Information & How Can We Help?

We offer no-obligation, free of charge assessments, consultations and business cases to help you identify the right solution for your organisation. To find out more or to book a consultation by filling out the form below.