Businesses with exceptional customer support are proven to be more competent and competitive, and two-thirds of businesses already compete on the basis of customer experience. For those customer-facing service teams, there are high expectations of fast and efficient customer support
Looking to hire can be a lengthy, and expensive process. With our outsourced customer support services you can be confident that our staff will provide the expertise and skills necessary to execute the tasks given to them.
Recruiting someone new or replacing a vacant position can be time consuming and costly, not to mention the operational costs that come with it. With our customer support outsourcing services, you can rely on skilled and experienced staff on your terms.
When creating a team, many companies suffer from either lack of talent, budget, or resources. With our outsourced IT helpdesk support you can gain access to skilled professionals for your team, to suit your budget.
Our experts are ready to guide you through the process.
Konica Minolta can help your business by providing a single point of contact and service for dealing with customer and technical support or sales enquiries - we can provide 24/7 or extended hours, multi-lingual and proactive support to help you deliver new performances and customer experiences.
We deliver exceptional customer experiences, resources and tasks as a service or Pay-As-You-Go, which are delivered by our own world-class European service delivery centre to the SLAs that you need.
Moving our customer service to Konica Minolta has been a 100% positive experience both for ourselves and our customers. We are making significant savings & our customers are getting a much higher response rate to their helpdesk queries.
General Manager, Softcity Avanquest
A global photo print company headquartered in the US has a network of websites and applications that let customers upload photos and design gifts such as mugs, prints, photo books, and wall art. The company operates internationally and has clients in most European countries, India and the United States.
Pass the Keys are the UK’s largest professional property hosting platform focused on creating a great experience for both hosts and guests. They offer a fully managed service that includes listing properties across more than 25 online marketplaces, dynamic and seasonal pricing, guest check-ins, inventory control, maintenance, cleaning and more.
Konica Minolta can help you deliver exceptional customer experiences and satisfaction. We specialise in a range of customer support and experience solutions as well as managed services that can help you on this journey.
Konica Minolta's nearshore services can help you to significantly reduce your operating costs and improve your customer service satisfaction levels and deliver new performances. Check out our brochure to find out more.
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