A Modern Infrastructure Refresh With IT Support and Services
A leading producer of concrete, reinforced concrete elements, and prefabrication materials for the construction industry.
The construction materials company had a disjointed IT provision and was looking to ensure all its systems were expertly managed and thus able to fully support the needs of the business. On top of this, the company had also re-evaluated its print facilities and found that its incumbent solution lacked overall management and featured an old and heterogeneous fleet of multi-function printers. This was causing a headache for the IT management team in terms of ensuring all the necessary print and associated facilities and consumables were available and maintained, whilst also making it difficult to control operational costs and upgrade requirements.
The company’s parent group had already successfully deployed Konica Minolta’s powerful server hardware, so the IT management team were keen to enjoy the same benefits. Infrastructure hardware from Konica Minolta integrates all the IT and applications into an all-in-one solution and ensures all the elements always remain up to date. This approach means the IT environment is fully managed by Konica Minolta’s professionals, with a 24/7/365 IT service desk and on-site service on call for a rapid response to issues (all through a single support call number). Infrastructure hardware from Konica Minolta also delivers a dedicated backup service and firewall (that are always up to date) and enables the business to streamline the work environment and increase productivity through scalable services and managed applications. This is all delivered through a pay-as-yougo model with predictability of IT costs through a fixed monthly fee. Konica Minolta also delivered a new fleet of managed print multifunction printers along with the powerful Dispatcher Paragon software, which provides a centralised account of all print, copy and scan operations. The business can take advantage of a range of tools that allow it to improve print, copy and scan workflows, and increase employee productivity – all of which ultimately helps lower printrelated costs whilst at the same time maximising document security.
IT Helpdesk as a Service
People are your most important asset. To ensure they operate at peak performance, they require a responsive, expert IT help desk. One that offer flexible access, rapid response with very high rate of first-time fix, scalability. And specialist knowledge when required, improved user satisfaction and increased productivity.