IT Helpdesk as a Service

Smarter, simpler IT service and support

Keep your business and end users working effectively


People are your most important asset. To ensure they operate at peak performance, they require a responsive, expert IT help desk. One that offer flexible access, rapid response with very high rate of first-time fix, scalability. And specialist knowledge when required, improved user satisfaction and increased productivity.

Maintaining an efficient and comprehensive in-house help desk service is expensive and time consuming. Providing out of hours support and covering absence/holiday can also ad an additional administrative burden for overstretched IT teams.


Whether its scalability you need, support that can flex with your changing business needs, or a more efficient, cost effective way to support your end users, we can help you. Our IT Helpdesk as a Service streamlines your operations by removing the burden of managing a large helpdesk internally.


Our ISO-accredited IT helpdesk comprises certified, experienced individuals providing first, second and third line support, to pre-determined service level agreements. Crucially, you only pay for what you need saving valuable time and resources on training, expensive ticket systems, overhead support and infrastructure costs.


The IT Helpdesk as a Service provides:

  • Additional resources to augment or complement your existing staff
  • Industry-leading ticketing and service management
  • Single point of contact for IT support
  • Incident management, problem management and knowledge management
  • ISO 270001 accreditation

Get ahead of the game with an IT Healthcheck

Our IT Healthcheck provides you with an accurate view of your IT infrastructure, highlights any potential issues and risks and equips you with the information you need to ensure the optimal running of your IT.

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IT Health-check

IT Helpdesk as a Service

IT Helpdesk as a Service

Benefits include:


Access to technical expertise familiar with the latest technologies and systems

Optimise your internal user experience and ultimately customer satisfaction

Ensure a non-stop service with 24x7x365 support and remote monitoring

Reduce complexity by gaining relief from operational and recruitment responsibilities

Lower your costs by using modern service management tools and systems on demand

Why Konica Minolta for Managed IT Services?

We're passionate about providing world class IT solutions to help organisations minimise the overhead of managing a complex IT estate. Find out more about our IT services portfolio.

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Managed IT Services Brochure