Maintaining an efficient and comprehensive in-house help desk service is expensive and time consuming. Providing out of hours support and covering absence/holiday can also ad an additional administrative burden for overstretched IT teams.
Whether its scalability you need, support that can flex with your changing business needs, or a more efficient, cost effective way to support your end users, we can help you. Our IT Helpdesk as a Service streamlines your operations by removing the burden of managing a large helpdesk internally.
Our ISO-accredited IT helpdesk comprises certified, experienced individuals providing first, second and third line support, to pre-determined service level agreements. Crucially, you only pay for what you need saving valuable time and resources on training, expensive ticket systems, overhead support and infrastructure costs.
The IT Helpdesk as a Service provides:
- Additional resources to augment or complement your existing staff
- Industry-leading ticketing and service management
- Single point of contact for IT support
- Incident management, problem management and knowledge management
- ISO 270001 accreditation