Sutherland is a digital leader in transforming business processes, serving millions of clients in 144 countries through its 61 service centres. Opened in 2008 in Sofia, Bulgaria, the company has been helping hundreds of clients in the online commerce, transport, hospitality, insurance, finance, IT, gamingand telecommunications industries to achieve high efficiency and excellence by combining human resources with accurate real-time analyses, artificial intelligence, cognitive technology and automation for 35 years.The first joint project of Sutherland and Konica Minolta Bulgaria successfullydigitised the HR processes of the constantly expanding company under the conditions of the Corona pandemic with over 90% of employees working remotely. The deployment of M-Files allows the company to achieve enhanced tracking of all documents related to Sutherland’s more than 2,300 employees in Bulgaria and enables easy and reliable searches within documents archive. Together with the successful integration of the electronic signature of Evrotrust, the solution provided by Konica Minolta and M-Files allows for seamless document updates, storage and searches – fast, easy and secure.
We had a talk with the executive director of Sutherland Bulgaria, Dimitar Galabov, who told us about the company and the challenges, which the solution provided by Konica Minolta Bulgaria and M-Files managed to overcome.
Challenge
- 90% of employees work remotely: access to documents must be possible from anywhere
- Rapid growth of the company and the volume of documents processed required flawless document management and tracking
Solution
Implementation of the M-Files information management system and Evrotrustelectronic signature solution: - Recruitment, assessment, hiring and initial training of employees were fully digitised and transferred online
- Introduction of an electronic signature for each document
- Each document was integrated into a digital archive
Benefits
- Seamless updating and storage of documents
- Better tracking of all documents
- Simple and reliable search in the document archive
- Access to documents from anywhere: no need to go to the office
- Last year, every single audit was perfect thanks to the controls in M-Files
Mr Galabov, would you please tell us something about the company and its business?
What are your short-term and long-term business objectives?
What are the challenges you tried to overcome that lead to our partnership?
Why did you choose us? What were the criteria you applied to make the decision?
How do you use M-Files, how is it integrated into your business?
What are the benefits you experienced after the deployment of M-Files by Konica Minolta Bulgaria?
What did you learn by working with us?
Would you recommend us and why?
Challenge
- 90% of employees work remotely: access to documents must be possible from anywhere
- Rapid growth of the company and the volume of documents processed required flawless document management and tracking
Solution
Implementation of the M-Files information management system and Evrotrustelectronic signature solution: - Recruitment, assessment, hiring and initial training of employees were fully digitised and transferred online
- Introduction of an electronic signature for each document
- Each document was integrated into a digital archive
Benefits
- Seamless updating and storage of documents
- Better tracking of all documents
- Simple and reliable search in the document archive
- Access to documents from anywhere: no need to go to the office
- Last year, every single audit was perfect thanks to the controls in M-Files