Expert Service and Maintenance (ESAM)
Expert Service and Maintenance gives high-volume print operations the tailored support, specialist expertise and proactive optimisation needed to stay productive under pressure. Built around your business, ESAM helps maximise uptime, improve performance and keep production moving when it matters most.
What is Expert Service and Maintenance?
Expert Service and Maintenance, or ESAM, is a tailored support service designed for high-volume, high-pressure print environments where uptime, consistency and fast issue resolution are critical.
Built as part of Konica Minolta’s Service Hub, ESAM gives production and industrial print businesses flexible access to extended support, specialist expertise, enhanced on-site parts, proactive optimisation and advanced service tools for mid-to-high end colour cut-sheet devices, all shaped around the way your operation runs.
Built for performance. Designed for you. ESAM gives you the confidence to deliver, every time.
The Challenge
The print industry isn’t standing still, and neither are your customers.
You’re under constant pressure to deliver:
- Faster turnaround times
- Consistent, high-quality output
- Maximum uptime with minimal disruption
All while managing rising costs and a shrinking pool of skilled operators.
A standard service model simply isn’t enough anymore.
You need a partner who can flex with your business, strengthen your resilience, and keep your production running at peak performance, no matter the demand.
Key Benefits:
Maximise uptime
Keep production moving with extended hours, out-of-hours support and faster access to service when you need it most.
Resolve issues faster
Reduce disruption with dedicated engineer options, enhanced on-site parts availability and advanced tools such as RealWear remote support.
Strengthen production resilience
Improve readiness for high-pressure workloads with smarter parts, consumables and support strategies.
Optimise performance continuously
Benefit from ongoing optimisation visits across hardware, software, workflows and device performance.
Improve output quality and consistency
Access specialist support for colour management, peripherals and complex production requirements.
Control costs with a tailored plan
Build a flexible service model around your operation, with support levels and costs aligned to your business needs.
How Does ESAM Work?
ESAM starts with a detailed understanding of your production environment. Using Konica Minolta’s Ignite Discovery methodology, our specialists assess your operational pressures, service requirements, production schedule and growth ambitions.
From there, we design a tailored service plan that could include extended service hours, dedicated on-site engineering support, enhanced spare parts availability, additional consumable stock, optimisation visits and access to advanced remote support technology.
Everything is structured into a flexible service plan that gives you the support you need, where and when you need it, with costs aligned with your business.
Six Ways ESAM Powers Your Production
Extended & out-of-hours support
Keep production moving beyond standard service windows.
Dedicated on-site engineer options
Expertise embedded directly within your operation.
Enhanced on-site parts availability
Including high-value components and critical consumables.
Advanced toolkit access
Including RealWear hands-free augmented reality support for faster resolution.
Ongoing optimisation visits
Continuous improvement across hardware, software and workflows.
Specialist support on demand
Colour management, peripherals, and direct access to our experts in our Centre of Excellence.
Why ESAM matters to your business
ESAM isn’t just a service; it’s a strategic advantage. By reducing downtime, ESAM helps protect revenue and keep production moving when demand is high.
Through proactive optimisation, smarter parts availability and tailored support strategies, it improves productivity and strengthens operational resilience.
With advanced tools and expert guidance, ESAM also helps enhance operators' capabilities, giving your team the confidence and support they need to consistently deliver high-quality work, meet customer expectations, and protect long-term relationships.