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Konica Minolta launches Service Hub to power the future of Production Print

Konica Minolta Business Solutions (UK) Ltd has launched Service Hub, a next-generation professional support services ecosystem designed to maximise the performance, productivity and profitability of print businesses.  

 

Built around the principle of empowering both operators and businesses, Service Hub combines intelligent technology, expert support and advanced operator training. Together, it transforms production print operations into a true profit engine that delivers more output, less waste and higher margins.  

 

Production print delivers real value when it runs at its full potential. That’s why Konica Minolta’s new Service Hub focuses on elevating operator capability alongside intelligent production technology. By combining advanced production printing systems with expert operator training and real-world production insights, Service Hub helps businesses increase throughput, reduce rework, and keep presses running at peak performance. 


The results are measurable: higher productivity, lower operating costs and stronger, more predictable margins. Service Hub empowers operators, enhances machine intelligence and accelerates issue resolution, enabling print providers to maximise the commercial potential of their devices.

Customers benefit from rapid access to expert support, including remote diagnostics and Augmented Reality-powered guidance within 60 minutes. Proactive monitoring and automated quality adjustments reduce downtime, while expertly trained operators help increase throughput with fewer manual interventions. 

 

The approach also delivers environmental benefits by reducing unnecessary on-site visits and travel, while predictive analytics enable servicing to be scheduled based on real machine data rather than reactive maintenance.

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Jack O'Donnell

Professional Print Operations Lead at Konica Minolta Business Solutions (UK) Ltd

“Service Hub represents our vision for the future of production print support. It’s about empowering our customers with the tools, skills and intelligence they need to run their print operations at peak performance. By combining the expertise of our people with the capability of our customers, and integrating automation and intelligent technologies, we are transforming service from a reactive break/fix model into a proactive, performance-driven partnership.”

Three pillars powering the Service Hub ecosystem

Service Hub brings together three core capabilities designed to enhance productivity and operator confidence:

Service Cockpit

Faster resolution, less downtime

A remote support and mobile service platform that connects operators with trained experts within 60 minutes. Guided support, including Augmented Reality-powered assistance, enables faster issue resolution and reduces the need for on-site visits.

Intelligent Automation

Consistent quality, less rework

Automated Quality Adjustment (AQA) and AI-driven analytics proactively monitor print operations to ensure stable, repeatable output with fewer manual adjustments. This reduces waste, minimises rework and maintains consistent print quality.

ADEPT Training

Skilled operators, higher utilisation

Delivered through Konica Minolta’s Centre of Excellence, ADEPT training provides structured operator development from key operator training to full certification. This builds operator confidence, reduces reliance on technicians and significantly increases machine utilisation.

For operators, the impact is immediate: greater confidence, control and pride in their work. Practical, hands-on training combined with Service Hub technology enables teams to set up jobs faster, troubleshoot effectively, and deliver consistent results, shift after shift. 

 

Jack continues, “Operators today are under increasing pressure to deliver more output with fewer resources, while downtime directly threatens revenue. Service Hub gives businesses the knowledge, technology and expert support they need to keep production running smoothly, efficiently and profitably every day.”  

 

For the business, this expertise means fewer errors, less downtime and reliable performance. When operators are trained to a higher level, production runs more smoothly, customers stay happier, and profitability improves.


Service Hub also includes the reassurance of support from certified Konica Minolta engineers, backed by predictive diagnostics that ensure maintenance is scheduled proactively. When additional supplies are required, customers benefit from real-time order tracking through Konica Minolta’s customer-centric supply chain, with optional on-site stock locations available for high-volume print environments.

Early results from the Service Hub model already demonstrate significant customer benefits, including: 

  • 17% reduction in downtime through self-diagnosis and self-repair.
  • 16% increase in print output between break/fix visits.
  • 33% reduction in unnecessary parts replacements.
  • 87% of spot, speckle and stain issues resolved via self-repair.
  • 52% of FD streak faults were resolved via self-repair.

Service Hub is available to Konica Minolta Production Print customers now - for further details, visit:

Service Hub

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Graham Thatcher

Chief PR Limited /