24/7/365 Helpdesk Support Services

24/7/365 Helpdesk Support Services
Reliable, round-the-clock IT support to keep your business running, every hour, every day.
Talk to Our Experts

In a world where business never stops, uninterrupted IT support is vital to maintaining productivity, security, and customer satisfaction. Konica Minolta’s 24/7/365 Helpdesk Support Services ensure your employees and customers always have access to expert assistance, around the clock, every day of the year.

Whether you require complete outsourcing of your front-line support or an extension to your existing IT operations, our Helpdesk delivers flexibility, reliability, and measurable value for organisations of all sizes.

Why Choose Konica Minolta

24/7 availability, including weekends and bank holidays

UK and EU-based service delivery ensuring GDPR compliance and data protection

Proactive monitoring and reporting for full operational transparency

Service-level guarantees with defined response and resolution targets

Microsoft-certified engineers and ITIL-aligned processes

Seamless integration with ServiceNow (SNOW) or your preferred ticketing system

Key Benefits

Always Available: 24/7/365 coverage ensures help is always just a call or message away.

Human Support: Real people, not bots, delivering genuine communication and faster resolution.

Flexible Packages: Scalable ticket volumes with predictable monthly costs.

Expert Engineers: Skilled 1st Line agents resolving most issues on first contact.

SLA Excellence: Consistent achievement of stringent service levels with rapid response times.

Seamless System Integration: Flexible operation within Konica Minolta’s or your own ITSM platform.

Our Service Offering

Log & Refer Support

Our multilingual Helpdesk team acts as your organisation’s first point of contact for all IT-related requests, ensuring incidents are logged accurately, prioritised correctly, and escalated efficiently.

Log incidents comprehensively with full traceability

Categorise and prioritise tickets based on urgency and impact

Refer and escalate to the appropriate technical or vendor teams for resolution

Maintain consistent communication between users and IT support teams

1st Line IT Support

Our skilled 1st Line Engineers resolve up to 70% of issues at first contact, improving response times and minimising downtime.

Password resets and user access requests

Email, printer, and network troubleshooting

Basic software and hardware diagnostics

Application and operating system support (Windows, macOS, Microsoft 365, etc.)

VPN and remote connectivity issues

Account provisioning and deactivation

File access, permissions, and shared drive support

Incident triage and escalation to 2nd/3rd line or vendor support

Guidance on IT policies, procedures, and best practices

Proactive ticket follow-up and user communication

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Young Asian business team creative businesspeople coworker, teamwork celebrating achievement and in planning design in creative in office..audience, closeness, colleagues, college, corporate, development, discussion, employee, entrepreneur, event, excited, friend, group, japanese, laptop, meeting, mission, power, presentation, professional, seminar, startup, student, success, support, teamwork, together, training, trust, university, win, businessman, integrity, productive, work, business, computer, happy, technology, woman, young, adult, african, creative, asia, asian, classroom, education, female, businesswoman.Young Asian business team creative businesspeople coworker, teamwork celebrating achievement and in planning design in creative in modern office.
Young Asian business team creative businesspeople coworker, teamwork celebrating achievement and in planning design in creative in office...audience, closeness, colleagues, college, corporate, development, discussion, employee, entrepreneur, event, excited, friend, group, japanese, laptop, meeting, mission, power, presentation, professional, seminar, startup, student, success, support, teamwork, together, training, trust, university, win, businessman, integrity, productive, work, business, computer, happy, technology, woman, young, adult, african, creative, asia, asian, classroom, education, female, businesswoman..Young Asian business team creative businesspeople coworker, teamwork celebrating achievement and in planning design in creative in modern office.

Microsoft 365

Microsoft 365 Support (implementation stage)

Our Service Desk includes comprehensive Microsoft 365 end-user and administrative support, ensuring your organisation leverages the full potential of Microsoft’s productivity suite.

User account setup, licence management, and access provisioning

Support for Teams, Outlook, SharePoint, and OneDrive

Troubleshooting sync, sharing and connectivity issues

Exchange Online administration and mailbox recovery

Multi-Factor Authentication (MFA) setup and security configuration

User enablement and training on best collaboration practices

Microsoft Universal Print Support (implementation stage)

Konica Minolta’s Service Desk extends its expertise to Microsoft Universal Print, delivering seamless, secure and driverless cloud printing management for hybrid workplaces.

Setup and configuration of Microsoft Universal Print environments

Printer registration and connector management

User access and print queue troubleshooting

Driverless printing support for Azure AD-joined devices

Integration with existing Konica Minolta print management and monitoring systems

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Flexible Service Packages

Every organisation has unique support requirements. That’s why we offer scalable service packages designed to adapt as your business evolves.

Choose from:

Shared Service Packages – cost-efficient and ideal for smaller volumes

Dedicated Teams – exclusive support agents for large or complex operations

Hybrid Models – combining flexibility with consistency for growing organisations

All packages include 24/7 coverage, GDPR-compliant EU-based delivery and transparent SLA reporting.

Get in Touch

Ready to enhance your organisation’s IT support capabilities? Partner with Konica Minolta’s 24/7 Helpdesk Service to ensure continuous availability, expert response, and peace of mind — every day of the year.