Join this educational webinar on the 2nd of June at 11:00am-12:00pm to explore the real operational challenges print businesses face when time is lost to disruption, downtime, and production pressure.
When a machine stops, the impact is immediate: deadlines are at risk, teams are under pressure, and customer expectations don’t change. In this session, we’ll introduce a modern, practical approach to service that helps print businesses recover faster, work smarter, and protect profitability.
Through expert insight and real customer experience, you’ll discover how faster fault resolution, operator training, and connected support can transform day-to-day operations, reduce downtime while keeping human expertise at the centre of every solution.
We’ll also introduce Service Hub, Konica Minolta’s new service proposition, and show how its key elements can support your business today, with clear opportunities to extend value over time.
What You’ll Gain from the Discussion
- Understand what downtime really costs your business: from lost revenue and missed deadlines to customer confidence and reputation
- Learn practical ways to relieve pressure on your production teams when every minute counts
- See how other print businesses are building more resilient, efficient operations that are ready for tomorrow’s demands
- Hear directly from a customer who shares their real‑world experience and lessons learned
What You’ll Learn to Improve Operational Efficiency
How to reduce downtime and resolve issues faster, while maintaining service quality
Why human expertise remains critical, even within connected, technology-enabled service models
How operator training empowers teams, building confidence and keeping production moving
How a modern service approach improves productivity, reduces waste, and protects margins
Who You'll Hear From
Brendan Perring
General Manager
IPIA
Brendan started in student journalism, then freelanced in Scotland. He earned an MA in English Literature and History from Edinburgh University. Later, he pursued journalism in Wales and became Editor of Signlink and Print Monthly magazines. In 2019, he joined the IPIA as General Manager, leveraging his diverse expertise.
Damian Baker
Print Finishing Team Leader
Cambridge Scholars
As a Production Team Leader, Damian coordinates a high-volume print-on-demand workflow, incorporating training and support with cross-functional staff to meet rapid output targets. He specialises in optimising manufacturing processes to ensure maximum efficiency, safety, and high-quality products.
Jon Hiscock
Head of PP & IP
Konica Minolta
With a strong background in production and industrial print both as a user and from working in various OEMs spanning 30 years, Jon Hiscock leads Konica Minolta’s UK Production & Industrial Print division. As Head of Production & Industrial Print, Jon focuses on helping customers harness advanced print technologies, automation and production workflows to drive efficiency, scalability, and long‑term business performance.
Tony Crosbie
Head Of Support
Konica Minolta
With extensive experience leading UK service and support operations, Tony Crosbie plays a key role in ensuring customers get the most from their Konica Minolta solutions. As Head of Support, Tony focuses on service excellence, operational efficiency, and continuous improvement, working closely with internal teams to deliver reliable, high‑quality support that underpins long‑term customer success.
Jack O'Donnell
PP Operations Lead
Konica Minolta
As our Professional Print Operations Lead, Jack O’Donnell plays a central role in delivering service excellence to our Professional Print client base. With extensive experience in leading operations, integrating automation, and driving process efficiencies, he is instrumental in shaping and executing Konica Minolta’s strategic ambitions across Professional Print and Industrial Print services.
Register to save your seat
2 June | 11:00-12:00 BST | Virtual
Discover how leading print businesses are tackling downtime, improving efficiency, and maintaining performance under pressure. This session will show how smarter service, expert support, and operator enablement can keep production moving and profitability protected. Learn how Konica Minolta’s Service Hub brings it all together in a practical, future-ready approach.
If this session feels relevant to your business, please complete the registration form to secure your place.
You’ll also be able to add the session to your calendar, making it easy to join us live.