Let’s get started!

Welcome to Konica Minolta
Konica Minolta’s Customer Success team will send out a welcome email to you that outlines key information about how we’ll support you, along with introductions to the team members who will be working with you.

In the meantime, as a new customer, you are welcome to reach out to us at any time via our central support email or through your Account Manager, even before your dedicated Customer Success representative is assigned.

Laying the foundation

The value we bring to you starts with understanding your estate and services from the very first meeting. We take the time to thoroughly review all the products and services that you’ve purchased from Konica Minolta.This process includes setting up reporting and other essential toolsets and typically takes up to 30 days to complete. Rest assured, we’ll be in regular contact with you throughout this period to discuss the required services, and to ensure everything is aligned with your needs.

Empowering your team

Through live sessions, on-demand tutorials, and hands-on guidance, we’ll ensure your team is confident and ready to use the supplied products and services from Konica Minolta.  We want you, our valued customer, to get the best possible value from the products and services that you have invested in.  We will ensure that we take you through all elements of your hardware and solutions to ensure they can be used correctly as intended.

We will also be booking a series of Business Reviews, making sure we understand your reporting requirements so we can deliver a clear overview that fits your expectations, and ensuring we are listening to you by gaining regular feedback.

Achieve early success

We’ll help you reach your customer key milestones quickly. These early wins build momentum and demonstrate the value of your investment. We're focused on your core business goals and will continuously align with them to ensure we’re supporting what matters most.

Refine and grow

Now that you’re up and running, we’ll work together to optimise your usage, uncover insights, and work with you to  fine-tune your strategy for long-term success.
Throughout our partnership, we’ll be right beside you, providing the knowledge, tools, and support you need from Konica Minolta to succeed.

Possible reasons may be:

• The front edges of the paper are not even (e.g. folded or have dog ears)
• The paper is too damp due to high humidity

• Remove the paper, straighten the front edges and put the paper back
• Remove the damp paper and replace it with new, dry paper

Possible reasons may be:

• That the front door must be opened and closed again to reset the machine
• That paper is still stuck in the machine

• Open and close the front door again
• Check the paper aisle again to make sure you have removed all stuck pieces of paper

• Air the paper well and then assemble the pile by tapping it against a flat surface before placing it in the tray
• Make sure the adjustable paper guide is correctly positioned
• Do not overfill the paper tray. Fill only the paper tray for the mark on the inside of the tray
• Do not open the paper trays while the machine is printing
• Do not use folded, damp or crumpled paper and do not mix different types of paper in one tray
• Use only recommended print media and make sure the recommended side of the print media is facing up in the tray

The paper for your machine should always be stored correctly. Storing the paper incorrectly may result in poor print quality, paper misreading, or other challenges on the printer.

 

• Do not store paper in damp places
• Do not expose the paper to direct sunlight
• Store the paper on a flat surface
• Store the paper in the packaging in which it is supplied

Older models in particular do not benefit from being turned off. If you turn off your machines anyway, it can result in machines subsequently having to be reinstalled, which is both time-consuming and expensive. The machines will automatically enter standby mode.

Yes! Ebiz is there for you to tailor to your needs, you can assign different levels of rights to each user under User administration.

To view only your machines, you would need to create a group under machine administration, in the same section you can then assign user visibility so that you can only see your machines. Once you have created the group and assigned your user visibility, please contact someone within the Remote Support Department who can ensure this has been done. (For assistance with how to create groups/ assign user visibility please refer to Ebiz User Guide)

If you have User administration rights you can change what is on view on the Ebiz account, you can remove the viewing of Invoices and various other applications to tailor your requirements by unticking the options on Access Levels rights

If there are machines that are missing from your account, please raise these with the U2FsdGVkX1+KflbcdtV3CDg892Hr//RC0kNaFpozTVhuENUSuaDp2z/843zw/KVKQpiVfuPzw7KVN2HCbqEG4w== who will be able to check that the information is correct on the system. Machines will still appear on your Ebiz account after they have been collected until they have been final billed by the billing department and removed from your contract

Ebiz accounts are set up via the account number, if the schools are on different account numbers then unfortunately these will have to go on separate account.

The service call will be booked immediately and triaged in the same way it would if you were to call the service desk.

You can enter your meter readings singularly or as a group. You can do this via the machines tab, by clicking into the relevant device and selecting "add a counter reading" alternatively you can do this via the counters tab. You can find an excel/pdf template on here which you can download and then resubmit if you have a mass number of reads to upload.  If you are unable to submit reads if the previous reads are higher than the ones you are submitting, please contact our billing department.