Leading Mortgage Service Provider

Leading Mortgage Service Provider

Leading Mortgage Service Provider

Embracing intelligent automation to eliminate manual processes

The business had ambitious growth plans and technologies like RPA had the potential to differentiate their service offering and release employees from dull, repetitive work. Giving them more time to focus on valuable customer facing activities.

Industry

Finance

Solution

Intelligent Automation

4000 hours

Manual processes eliminated

< 9 months

Initial investment ROI

Challenge

To remain competitive, this mortgage service provider recognised that they needed to implement more automation to eliminate repetitive, low value manual processes. With their ambitious growth plans. new technologies would release their employees from dull, repetitive work. giving them more time to focus on valuable customer facing activities.

Solution

Some 'quick wins' were identified in areas such as loan origination, loan book on-boarding, bank reconciliation and compliance reporting. Our Intelligent Automation project team worked alongside the client to build the first software robot. Using an agile approach, the team was able to model the process, design, test, de-bug and deploy the robot in 5 days. The in-house team were soon self-sufficient and able to build and deployed additional robots.
a group of empolyees discussing

Intelligent Automation

Boost your performance in weeks, not years

Unlock the true potential of your workforce and free up the time they spend on manual and repetitive tasks. Allow your people to focus on the more creative and complex problems facing your organisation. An intelligent automation solution can provide you with new levels of efficiency and performance. And even open up new revenue streams and improved customer experience.