Global supply chain and logistics company

Global supply chain and logistics company

Global supply chain and logistics company

Improving the customer experience with an Intelligent Automation solution

By automating legacy time-intensive, manual and error-prone document management processes this global supply chain and logistics company benefited from faster shipment release times, an improved customer experience and increased customer satisfaction levels.

Industry

Logistics

Solution

Intelligent Automation

£26,830

Estimated monthly cost saving

2200

Estimated monthly man hours saved

Challenge

The company wanted to automate its back office document management process, to deliver an improved customer experience and reduce shipment delays. It was looking to leverage a solution that would enable it to automatically collate, consolidate and distribute all pertinent data to relevant departments and individuals.

A key criteria was to find a way to consolidate and standardise the data to avoid delayed shipment releases and increase customer satisfaction.

Solution

The company chose to implement an Intelligent Automation platform to enable it to seamlessly distribute information around shipments to relevant departments and individuals. Using bots, they could collect all electronic documents, combine all data by shipment and enter it into their Transport Management System. The bots could also auto-check all shipment documents at regular intervals, ensuring up-to-date information for each shipment.

Following this implementation they results were immediate and with a substantial ROI. They estimate it achieved a monthly cost saving og £26,830 and saved them 2,200 man hours per month.
a group of empolyees discussing

Intelligent Automation

Boost your performance in weeks, not years

Unlock the true potential of your workforce and free up the time they spend on manual and repetitive tasks. Allow your people to focus on the more creative and complex problems facing your organisation. An intelligent automation solution can provide you with new levels of efficiency and performance. And even open up new revenue streams and improved customer experience.