Global supply chain and logistics company

Challenge

The company wanted to automate its back office document management process, to deliver an improved customer experience and reduce shipment delays. It was looking to leverage a solution that would enable it to automatically collate, consolidate and distribute all pertinent data to relevant departments and individuals.

A key criteria was to find a way to consolidate and standardise the data to avoid delayed shipment releases and increase customer satisfaction.

Solution

The company chose to implement an Intelligent Automation platform to enable it to seamlessly distribute information around shipments to relevant departments and individuals. Using bots, they could collect all electronic documents, combine all data by shipment and enter it into their Transport Management System. The bots could also auto-check all shipment documents at regular intervals, ensuring up-to-date information for each shipment.

Following this implementation they results were immediate and with a substantial ROI. They estimate it achieved a monthly cost saving og £26,830 and saved them 2,200 man hours per month.