Global photo print company

Global photo print company

Global photo print company

A low-cost, high-performing solution delivering multi-lingual support.

A global photo print company headquartered in the US that has a network of websites and applications used by customers to upload photos in order to design gifts such as mugs, prints, photo books, and wall art. The company operates internationally and has clients in most European countries, India and the United States.   

Industry

Consumer/Media

Solution

A Managed Customer Service solution of twenty-two agents providing support in six languages.

Challenge

They needed a solution that would allow them to deliver high-quality multilingual support to their customers at a low cost. Across their European operation, the organisation serves customers speaking in six different languages. They needed to provide multilingual customer support via chat, email and voice. In addition, they needed to respond to social media posts and monitor their app reviews, across all six languages.

Solution

A Managed Customer Service solution of twenty-two agents providing support in English, Italian, German, Spanish, French and Dutch. The team were recruited by us, are employed by us and are based in our service centre. The organisation got exactly what it was looking for – the ability to provide high-quality multilingual support to their customers at a low cost.

quotation marks

It’s a pleasure working with Konica Minolta ProcessFlows. They are very responsive to any issues and always willing to work with us on implementing our business processes.

Chief Technology Officer

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