Managed Customer Service

Extend and enhance customer service with minimal risk

Smart sourcing solutions to help you improve customer service

Managed Customer Service enables you to quickly and cost-effectively expand your existing Customer Service team with no upfront recruitment costs and with minimal risk.

As lockdown restrictions ease, many organisations face some very specific Customer Service challenges:

  • Increased demand: as suspended demand is unleashed or customers stuck at home revert to online interaction and order, many organisations will be faced with an influx of orders or requests. This in turn will increase the workload on your customer service teams.

  • The need to differentiate in order to survive: in a tough economic and competitive environment, those offering the best customer service will triumph.

Customer Service Management enables you to swiftly deploy a customer service capability or extend your existing team in order to improve the customer service you provide. Whether you need agents focused on acquisition, retention, or delivery. Whether you need omnichannel, multi-channel, or multi-lingual support, we can help.

This is how Managed Customer Service works:

  • we recruit customer service staff according to your specification, you onboard them as you would do new employees, but they are employed by us and based on our premises. Think of them as members of your team, just not co-located with the rest of your team.

  • those agents can work for you as a shared resource or dedicated to you, depending on the volume of work you need them to be responsible for

  • you can use these additional resources to provide out of hours or 24/7 support, web chat, multi-lingual capability, support via social media or whatever additional customer service capability you need

  • contracts are flexible to minimise risk and maximise scalability

  • you benefit from guaranteed Service Levels, reduced overhead costs, fixed monthly pricing and no hidden fees

Konica Minolta outsourced customer services addresses these challenges and provides you with a quick, reliable and cost effective alternative for hiring and operating high performing customer service teams.

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Key Features

Managed Customer Service offers significant advantages over hiring additional full-time employees.



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Speed to market: quickly upscale your customer service capability

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Reduced costs: no upfront fee, no overheads associated with recruiting and employing full-time staff

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Flexibility: fixed monthly price and flexible contracts

WorkplaceHub Feature Icon User Dashboard

Minimise risk: new agents are our employees, not yours, with monthly rolling contracts

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Improved productivity: your people can focus on core activities

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Scalability: extend your team when you need to, as demand grows and requirements change

Success Stories

Success Stories

Avanquest Software

Operational savings of €100,000 annually, a 10% sales increase on some product lines and a higher level of customer satisfaction.

Read more
AVANQUEST and Konica Minolta
IT helpdesk

IT Helpdesk as a Service

Keep your business and end users working effectively

Smarter, simpler IT service and support

People are your most important asset. To ensure they operate at peak performance, they require a responsive, expert IT help desk. One that offer flexible access, rapid response with very high rate of first-time fix, scalability. And specialist knowledge when required, improved user satisfaction and increased productivity.

IT Servicedesk as a Service

IT Servicedesk as a Service

Transform the impact, speed and delivery of IT

Deliver great experiences and enhance productivity

In today's modern, dynamic workplace, there is increasing pressure for IT to ensure end users can access their applications, services and data from any device, in any location, around the clock. Outsourcing all or part of your service desk function to a trusted third-party can help relieve that burden.

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