Follow us :
Managed Customer Service enables you to quickly and cost-effectively expand your existing Customer Service team with no upfront recruitment costs and with minimal risk.
As lockdown restrictions ease, many organisations face some very specific Customer Service challenges:
Customer Service Management enables you to swiftly deploy a customer service capability or extend your existing team in order to improve the customer service you provide. Whether you need agents focused on acquisition, retention, or delivery. Whether you need omnichannel, multi-channel, or multi-lingual support, we can help.
This is how Managed Customer Service works:
Konica Minolta outsourced customer services addresses these challenges and provides you with a quick, reliable and cost effective alternative for hiring and operating high performing customer service teams.
Managed Customer Service offers significant advantages over hiring additional full-time employees.
Speed to market: quickly upscale your customer service capability
Reduced costs: no upfront fee, no overheads associated with recruiting and employing full-time staff
Flexibility: fixed monthly price and flexible contracts
Minimise risk: new agents are our employees, not yours, with monthly rolling contracts
Improved productivity: your people can focus on core activities
Scalability: extend your team when you need to, as demand grows and requirements change
Operational savings of €100,000 annually, a 10% sales increase on some product lines and a higher level of customer satisfaction.
IT Helpdesk as a Service
People are your most important asset. To ensure they operate at peak performance, they require a responsive, expert IT help desk. One that offer flexible access, rapid response with very high rate of first-time fix, scalability. And specialist knowledge when required, improved user satisfaction and increased productivity.
IT Servicedesk as a Service
In today's modern, dynamic workplace, there is increasing pressure for IT to ensure end users can access their applications, services and data from any device, in any location, around the clock. Outsourcing all or part of your service desk function to a trusted third-party can help relieve that burden.