The team were quickly able to provide excellent service which has helped Evolve grow its business and retain customers.
Evolve Computers is an IT services business based in London. They provide traditional helpdesk maintenance, cyber threat prevention and strategic advice services to small business clients.
The company deal with small businesses who value personal service. However, finding and recruiting the right people to provide the expected high service levels turned out to be a time-consuming challenge.
A team of two customer support agents working remotely as part of a Managed Customer Service solution provides customer support to Evolve’s clients.
Having people that are able to quickly get up to speed provide a great service and represent us to those small business customers has helped us grow our business and retain our customers and provide an excellent service.
David Watson
Managing Director, Evolve Computers
Managed Customer Service
Managed Customer Service enables you to quickly and cost-effectively expand your existing Customer Service team with no upfront recruitment costs and with minimal risk.