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The team were quickly able to provide excellent service which has helped Evolve grow its business and retain customers.
Evolve Computers is an IT services business based in London. They provide traditional helpdesk maintenance, cyber threat prevention and strategic advice services to small business clients.
The company deal with small businesses who value personal service. However, finding and recruiting the right people to provide the expected high service levels turned out to be a time-consuming challenge.
A team of two customer support agents working remotely as part of a Managed Customer Service solution provides customer support to Evolve’s clients.
Be open-minded and drop any preconceptions about Outsourcing. For businesses dealing with customers who have a high demand for personal service, I’d absolutely recommend Konica Minolta ProcessFlows, one hundred per cent!
Founder and Managing Director, Intuitive BI
Managed Customer Service
Managed Customer Service enables you to quickly and cost-effectively expand your existing Customer Service team with no upfront recruitment costs and with minimal risk.