Konica Minolta developed a coherent concept and solution package supporting BMW Group’s vision. With its three regional locations in America, Asia and Europe, Konica Minolta’s Global Support Centre (GSC) provides a 24/7 service for global customers.
Konica Minolta is able to implement as well as manage a comprehensive global printing and IT solutions and provide a strategy to continuously digitise paper-based processes. This is achieved with low resource investment required from the side of the customers, by providing an independent global service team. Konica Minolta developed a coherent concept and solution package supporting BMW Group’s vision. With its three regional locations in America, Asia and Europe, Konica Minolta’s Global Support Centre (GSC) provides a 24/7 service for global customers. The GSC helps to speed up service delivery processes, saving a lot of time and resources while providing the customers with a reliable and unique solution. With the implementation of this project, BMW Group has been able to cut the energy consumption of its printing services by 28%. CO₂ emissions were reduced by 24,84 tons per month which equals 28%. Higher efficiency and digital alternatives also lead to a reduction in paper consumption: Every month, approximately 5.000.000 A4 sheets of paper or almost 25.000 kg of paper were saved, an equivalence of more than 37 European spruces per month. Furthermore, Konica Minolta managed the appropriate recycling of old devices as well.
Our Global Customer Service enabled BMW Group to outsource these tasks to us, unburdening their internal resources and reducing administrational efforts. With our software solutions, we do not only monitor the global service availability, but address potential issues even before they occur.
Ante Borau
Head of Global Operations, BMW