HYBRID MAIL AT BIRMINGHAM CITY COUNCIL ENABLES EMPLOYEES TO WORK EFFICIENTLY AND SEND LETTERS REMOTELY
Birmingham City Council every day sends a large number of mails to its citizens around its different areas. These include Council Tax, Benefits and Support, Schools, Waste and Recycling, Housing, Roads Travel & Parking. Employees use local printers (MFPs) on a daily basis and they manually fold hundreds of letters.
This task is obviously very time consuming. The situation was reinforced with the COVID-19 health crisis. The employees, during COVID-19 remote working, could no longer access printers and stationery.
Employees at Birmingham City Council are sending many letters every day. Until recently letters were printed and envelopes fed manually by the employee that wrote the letter. Besides being a fairly complicated process it is time consuming and the Covid-19 lockdown that has caused many people to work from home has complicated the process further.
Konica Minolta partner MPI Tech delivered the ScopHybrid and ScopIOM solutions that automate the mailing process and enable Birmingham City Council to print, pack and send letters in bulk. Following a successful Proof of Concept in late 2018/19 Birmingham City Council is now using MPI Tech’s hybrid mail solution ScopHybrid™ and the scheduling engine ScopIOM™. The Council knew the operational savings and that this solution could be deployed quickly. ScopHybrid™ allows city employees working from home to create and send their mail from their workstation, using The Councils secured Virtual Private Network.
ScopHybrid – ‘Press to Post’ BCC Hybrid Mail solution has enabled our employees to print and despatch correspondence, whilst working remotely or in the office without access to local printers. This solution has allowed us to provide business as usual to the citizens of Birmingham during Covid-19 and will continue to be the operating model when the pandemic is over.
Karen Price
Operations Manager, Birmingham City council