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Establishing a strong, strategic partnership with a trusted managed IT services provider is essential to your future growth. Konica Minolta examines how to choose a partner that understands your business and can help you achieve your strategic goals.
You have the green light. Your business case for implementing a managed IT services strategy has been approved. Having struggled for so long with rising IT complexity, cost and compliance, you can finally shift responsibility for day-to-day services like cloud hosting, infrastructure monitoring, helpdesk support and disaster recovery to a trusted, third party.
This agile operating model enables small-to-medium businesses (SMBs) like yours to simplify IT, shifting resources from ‘keeping the light on’ towards innovation and digital transformation – all at lower cost.
Now comes the hard part. How do you choose a managed IT services partner that’s right for your business? It’s an important decision. The partner will be responsible the availability, performance and planning of your organisation’s infrastructure. They may even have responsibility for your data – the essential DNA of your business. With so much at stake, you want to be certain your partner has the credentials to deliver long-term value.
What SMEs want from a managed IT services partner
Recent research by Konica Minolta, conducted by the marketing agency Kingpin, asked SMEs what capabilities, or “superpowers”, they would look for in a managed IT services partner. Some 13% want the right expertise, 7% want a roadmap for the future and 5% want a provider to help them migrate services to new environments.
The respondents were also asked what criteria they would choose to shortlist a managed IT services provider. Some 49% would want to partner with “a recognised brand”, 48% want “prior expertise” and 34% would use “peer recognition”.
Make no mistake, the research makes it clear that SMEs trust managed IT services providers that reflect a proven delivery capability, innovation, domain expertise, long-term viability and similar values.
Due diligence checklist
However, we live in uncertain times. Rapid technology change, the IT skills shortage, economic uncertainty and other factors make it more important than ever to perform rigorous due diligence on your chosen partner.
This due diligence checklist can help ensure you collaborate with a trusted partner that is built for the future:
Managed IT services have the potential to transform your IT services delivery: simplifying IT, increasing agility, and supporting your drive for digital-led innovation – all at lower cost. Be certain to choose a partner than can support you in these goals: one that offers freedom and flexibility, combined with the security and reputation of a global brand.
You can read the full research report here.
‘Time to rethink Managed Services’ research shines a light on the challenges small to medium-sized enterprises (SMEs) face in terms of IT services delivery and offers advice on how to tackle these. It discusses the advantages of managed IT services, reveals what keeps heads of IT awake at night and highlights which IT investment delivers the greatest return on investment.