Virtual Service Visit

Expert fixes & assistance in minutes

Talk To Our Experts

A Unique Approach That Delivers Better Outcomes

Konica Minolta’s unique Virtual Service Visit helps businesses focus on the important things not a print or IT problem. 

Powered by Konica Minolta’s award-winning AIRe Link, a Virtual Service Visit securely “teleports” our experts to a customer to assist and fix issues in minutes with 92% first time fix rate! 

No waiting, No hassles – just smoother operations & more productive workforces. 

Say Goodbye To

Broken IT & printing equipment impacting your operations and business 

Long wait times for onsite service engineers to arrive

Repeat service visits to identify, source parts and then fix/ install

Unnecessary onsite visits interrupting your operations & the environment

Difficult telephone support conversations

Poor customer service and experiences

Say Hello to Konica Minolta Virtual Service Visit!

A Virtual Service Visit “teleports” our expert and nationwide field support team to resolve 80% of common issues in minutes - All thanks to Konica Minolta’s unique AIRe Link Augmented Reality (AR) service technology. 

Support & fixes in minutes literally

124,203 hours of downtime removed

94% love the virtual service experience

Access to our nationwide & global technical experts in minutes

124tons of Co2 & 480,000 Kilometers of unnecessary travel removed 

15,000 virtual visits delivered already 

Get time back to focus on your priorities

How it works – its easy!



What Our Customers Are Saying About Virtual Service Visit


An excellent solution that helps us to solve any problem very quickly, which is very important in our business.

IT Manager

Leading European retailer


An excellent service that speeds up the service of our devices and eases everyday challenges.

Operations Manager

Global Food and beverages manufacturer


We are very happy to use the Virtual Service AIRe Link app for remote troubleshooting. It’s simple to use and helps us quickly solve customer...

UK Remote Support team


Virtual Service Visits using Airelink technology get our experts to customer sites fixing problems faster – its having a really positive impact on...

Martin McLean

Continuous Improvement Technical Project Lead


Based in a remote part of UK, this virtual service technology basically sets Konica apart from the rest – its one of the key reasons why we partner...

Operations Director

Leading UK commercial printer

Customer Success Stories

Bruker Case Study


Bruker Corporation, a global supplier of scientific instruments, uses a service team in Brno, Czech Republic, to support Eastern European customers. Due to COVID-19 travel restrictions in 2020, they adopted Konica Minolta's AIRe Link remote support tool. This led to significant cost savings and improved customer experience, making AIRe Link a standard part of Bruker's service processes.

Remote visual support IT industry

A Konica Minolta customer 350 km away had a paper jam issue, usually needing an on-site visit. Using AIRe Link, a technician identified a paper tray setting error remotely and guided the customer to fix it. The problem was resolved without travel, saving 352 km, optimizing resources, reducing costs, and lowering CO2 emissions. The customer was quickly operational again.

NERAK Case Study

Using AIRe Link, we offer our international customers fast and professional remote support without the need for service technicians to be on site.
- Heiko Garrelts, Head of After Sales, Nerak GmbH Fördertechnik

Award Winning Technology and Service

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