CS Remote Care

Remote monitoring for maximised performance


With the CS Remote Care system, data is relayed in real-time to our service management system. Advising the service team about routine maintenance that's required, or to rectify a technical problem.


Providing state of the art machine to machine communication between bizhub devices and the service team. It's possible to trigger automated services like the delivery of consumables, and to carry out tasks remotely including firmware updates and device settings. 


Using a remote panel, we can provide you with guidance and instructions remotely. The web portal also provides a user-friendly web interface with information about device status and reporting.


The CS Remote Care will ensure maximised system availability and minimal downtime, increasing your productivity.


CS Remote Care workflow

Key Features

Key Features

Monitoring

  • Secure connection
  • One-way / bidirectional communication
  • Comprehensive monitoring
  • Collection of sensor data from production printing devices and their further analysis

Centralisation

  • Efficient information transfer
  • No installation required for most of communication methods

Automated services

  • Direct counter reading
  • Automated consumables ordering
  • No need for manual service calls

Device settings

  • Service menus
  • Remote firmware update
  • Remote support