Konica Minolta ensures a vital communications route for the European Court of Human Rights

London, UK | 25 January 2023

Konica Minolta ProcessFlows has provided the European Court of Human Rights with a powerful RightFax 20-channel on-premises Fax over IP (FoIP) solution to deliver a reliable and up to date system that receives time sensitive requests from citizens who urgently need its help. The RightFax system replaces a fully telephony-based fax solution with Microsoft Exchange integration, which allows the Court to receive 20 faxes at any one time.

RightFax delivers a secure, point-to-point document transmission which streamlines fax workflows, whilst cutting costs and enhancing security. The RightFax software runs on a server connected to the local network and IP telephony, managing faxes much like an email server manages email, ensuring important documents are received and handled with the upmost care and reach their correct destination.

Since it was established in 1959, the European Court of Human Rights has ruled on individual or State applications alleging violations of the civil and political rights set out in the European Convention on Human Rights. Based in Strasbourg, France, the Court continues to rely on fax communications for interim measures whereby its help is required urgently to protect life or prevent ill treatment.  

Having carefully researched the FoIP providers available, the European Court of Human Rights directly approached Konica Minolta’s expert ProcessFlows team, which is the EMEA distributor for RightFax, the number one fax solution in the marketplace. Francis Doherty, head of the IT Department at the European Court of Human Rights commented, “ProcessFlows has been our main partner for fax services for several years and has always provided a consistently high level of service and support.”
With the RightFax system, incoming faxes can be forwarded by the Court’s central office to the relevant legal unit. The faxes (in PDF format) can then be quickly and easily saved to the Court’s document management system (OpenText eDocs) via an efficient workflow. Less human effort/intervention means greater quality and consistency and greater traceability, with full monitoring facilities covering document history.

Although the dedicated interim measures website was recently launched, the European Court of Human Rights’ RightFax system continues to provide a safe and secure alternative for people looking for urgent assistance and support. Reflecting upon its ongoing role, Francis Doherty stated, “It provides external users with a means to submit requests for interim measures with sufficient reliability and availability.”

The European Court of Human Rights is now looking at the possibility of moving to RightFax Connect, a hybrid solution which combines on-site systems and the flexibility of cloud-hosted components. This will offer a further level of resiliency as the Court would no longer be fully reliant on telephony systems for faxes to be received and sent.



Graham Thatcher

Chief PR Limited


+44 (0) 7933 673 240