Konica Minolta and Syncro Group offer care home providers AI-powered process automation and print management

The UK care home sector employs approximately three quarters of a million people. However, it is an industry that experiences high staff turnover, which causes IT management and administrative challenges (from onboarding staff to timesheets and payments). Furthermore, many care home providers have disparate technology infrastructure (often from acquisitions and expansion), resulting in high costs of managing multiple vendors and contracts. With solutions underpinned by Konica Minolta’s field-proven technologies, Syncro Group is providing care home providers with a single point of contact to streamline operations and reap the rewards of digital transformation.
 

Many care home providers are still heavily reliant on paper-based (often handwritten) processes and by introducing the latest document management and workflows (incorporating intelligent document scanning), care home providers can reduce processing time by as much as 60%. Where print continues to be essential, Syncro Group can optimise expenditure through AI-powered business automation that centralises print management by monitoring and reporting usage across the entire print fleet, managing the replenishment of consumables (toner and maintenance parts), automatically reporting any faults and detecting and flagging potential security vulnerabilities.
 

Care home providers taking advantage of the new joint solution will benefit from heightened data and network security and compliance with Cyber Essentials, through Syncro Group’s ‘zero trust’ approach to device management, whereby only authorised users can access resources and devices. They will also have access to a secure centralised online portal, providing total visibility of their device performance, support requests and tracking, as well as billing and contracts.
 
Finally, every care home provider will receive quarterly health checks conducted by Syncro Group’s highly skilled team. They will conduct routine maintenance to ensure every device is performing optimally to extend the life and return on investment to the organisation. Mildren adds: “Maintaining hardware is an important part of our commitment to sustainability, as is specifying devices that have strong credentials in this area such as the use of biomass toner and low energy consumption.”