Walsall Council

Konica Minolta provides with 24x7x365 service, increasing efficiency and improving data security.

Walsall Council is one of fourteen councils in the West Midlands region and by population is the largest metropolitan area outside Greater London. The borough of Walsall is located immediately north of Birmingham, with a population of 253,499, and is one of the four ‘Black Country’ boroughs along with Wolverhampton, Dudley and Sandwell.

Industry

Local Government

Solution

Office and production print devices with PlanetPress print software hosted on Konica Minolta cloud servers

Challenge

Replace a legacy document management application and at the same time support the Council’s Cloud First strategy. The legacy software was supporting high volume print services, including council tax invoices, election polling cards and other customer correspondence. Walsall wanted to improve efficiencies and reduce manual repetitive by automating new processes.

Solution

Konica Minolta provides more than 100 multi-function devices (MFDs) and associated software at multiple sites across the Borough. The council has also standardised on two Konica Minolta production colour devices and three production mono devices within its print room, which offer the versatility to print a wide range of products for internal and external customers.

PlanetPress is used to manage large print runs, for example, tens of thousands of council tax bills or high volumes of polling cards required at short notice. PlanetPress is hosted on a Konica Minolta cloud server, located in a highly resilient UK-based Konica Minolta data centre. The Council links to the server via a secure VPN connection. The Konica Minolta team was responsible for the server deployment, integration and subsequent training. The new service is available 24x7x365, ensuring council tax and other important document services continue uninterrupted, with no compromise to the day-to-day operations of the council.

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Konica Minolta is playing a vital role in helping Walsall Council modernise and streamline critical work processes that enable sustainable business delivery.

Elizabeth Pearson

IT Project Manager, Walsall Council

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