Challenge
Royal Caribbean Cruises Ltd wanted to update their document management system. They needed to ensure records were efficiently managed within their back office operations. They were looking for a single supplier to provide:
- multi-functional print devices
- Equitrac - an existing print management solution running on their server they wanted to keep
- a scanning/workflow solution
- a document repository to replace their existing database that was being phased out
The key priority for them was for a supplier to provide a complete end-to-end solution. Critically any change in technology must not hinder end-customer relationships. The chosen supplier needed to ensure Royal Caribbean Cruises could provide a continuous seamless service.