Royal Caribbean Cruises

Challenge

Royal Caribbean Cruises Ltd wanted to update their document management system. They needed to ensure records were efficiently managed within their back office operations. They were looking for a single supplier to provide:

• multi-functional print devices
• Equitrac - an existing print management solution running on their server they wanted to keep
• a scanning/workflow solution
• a document repository to replace their existing database that was being phased out

The key priority for them was for a supplier to provide a complete end-to-end solution. Critically any change in technology must not hinder end-customer relationships. The chosen supplier needed to ensure Royal Caribbean Cruises could provide a continuous seamless service.
 

Solution

After a comprehensive document workflow assessment, we recommend a solution with a mix of hardware and software. This would meet their existing and future needs. This new document/content management program has offered Royal Caribbean:

• Full migration of existing data stored in outdated systems into new user-friendly systems
• Reduced costs in the longer term
• Tools to assist with collaborative working
• Ensure continuous document security
• Business process improvements