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Upgrading their document management system to reduce costs and improve efficiency
Royal Caribbean Cruises Ltd wanted to update their document management system. They needed to ensure records were efficiently managed within their back office operations. They were looking for a single supplier to provide:
The key priority for them was for a supplier to provide a complete end-to-end solution. Critically any change in technology must not hinder end-customer relationships. The chosen supplier needed to ensure Royal Caribbean Cruises could provide a continuous seamless service.
After a comprehensive document workflow assessment, we recommend a solution with a mix of hardware and software. This would meet their existing and future needs. This new document/content management program has offered Royal Caribbean:
Operating in such a highly customer centric industry as leisure, and with such a wide client base, we needed to ensure the procurement of new technology was as seamless as possible and integrated to ensure no disruptions were passed on to our customers.
Vice President of IT Operations, Royal Caribbean Cruises