Pass the Keys

Property Hosting Platform Improving Experiences for Hosts and Guests

Pass the Keys are the UK’s largest professional property hosting platform focused on creating a great experience for both hosts and guests.

Industry

Property Housing

Solution

Outsourced Services

Challenge

Pass the Keys experienced rapid growth and their in-house staff were struggling to cope with the increased volume of calls and inquiries. As a result, they started to look for a solution that is cost-effective, flexible and scalable that would help support their business needs.

Solution

Pass the Keys started to look at outsourcing, with an aim to hire an external customer support staff, who could act as an extension of their in-house team. They found Konica Minolta through their search engine and upon perusal of our website contacted us immediately.

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“With Konica Minolta, the customer was able to expand their customer support department and improve customer satisfaction levels whilst keeping their costs low”

Company spokesperson

Pass the Keys

Pass the Keys

Industry

Solution

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