Danish Start-up Paperflow

Achieve scalability and improve SLA response times

Fast-growing Danish data capture start-up, Paperflow, achieve scalability and improved SLA after switching to a Nearshoring provider. In order to ensure their data is 100% correct, Paperflow needed a team of data entry operatives to manually check for errors, enabling their AI software to learn and improve further.

Industry

Data Capture Start-up

Solution

Hiring data entry operatives

Challenge

The challenge Paperflow faced was being able to quickly recruit data entry specialists. They had tried using traditional offshore outsourcing in Bangladesh but faced issues relating to the time zone difference, internet connectivity and variable response times.

Solution

After engaging with their expert recruitment team and providing a job brief, Konica Minolta had a data entry team setup and working for Paperflow within weeks. The experience of nearshoring with Konica Minolta has been so successful, the Paperflow team continues to grow out in Sofia.

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We started with two part-time workers. Now we have 23 agents working for us and there have been no complications at all. That’s been the biggest win for us.

Benjamin Laursen

Head of Operations, Paperflow

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Danish Start-up Paperflow