Rachel Lake joined Konica Minolta Business Solutions (UK) Ltd in 2016, through its
apprenticeship programme, a structured initiative that supports the recruitment of trainee Service Technicians. Qualifying in 2017 and the first woman to complete the course, Rachel is today a successful Service Technician, helping businesses to get the most from their Konica Minolta devices.
I feel that the apprenticeship programme prepared me for being a Service Technician, as the syllabus covered everything I would need to know and more. I did struggle to begin with, as I had never done a job like this. I had very little experience with the tools I now use every day, but I feel that there was a lot of support from not only the training team but also the engineers I work with. Attending jobs with my team leader and senior engineers meant I got to see how to provide the very best support to our customers and what issues I may come across out in the field.