Good advice for your printer
How to solve some of the most common issues with your device

Tips & Tricks

Possible reasons may be:
The front edges of the paper are not even (e.g. folded or have dog ears)
The paper is too damp due to high humidity

Often you can solve the problem by:
Remove the paper, straighten the front edges and put the paper back
Remove the damp paper and replace it with new, dry paper

Possible reasons may be:
That the front door must be opened and closed again to reset the machine
That paper is still stuck in the machine

Often you can solve problems by:
Open and close the front door again
Check the paper aisle again to make sure you have removed all stuck pieces of paper

Possible reasons may be:
That you use paper that is not supported (e.g. wrong size, thickness, type, etc.)
That the paper is still stuck in the machine

Often you can solve the problem by:
Use the recommended print media and make sure the recommended side of the print media is facing up in the tray. Plain paper, recycled paper, especially paper, and thick media can automatically run duplex if the media type is set correctly in the driver
Make sure you don't have mixed media types in the tray
You don't duplex on envelopes, labels, stationery, postcards, blank media, or single-sided paper
Check the paper aisle in duplex again to make sure you have removed all the stuck pieces of paper

Good advice for your printer