Good advice for your printer
How to solve some of the most common issues with your device
Tips & Tricks
Possible reasons may be:
- The front edges of the paper are not even (e.g. folded or have dog ears)
- The paper is too damp due to high humidity
Often you can solve the problem by: - Remove the paper, straighten the front edges and put the paper back
- Remove the damp paper and replace it with new, dry paper
Possible reasons may be:
- That the front door must be opened and closed again to reset the machine
- That paper is still stuck in the machine
Often you can solve problems by: - Open and close the front door again
- Check the paper aisle again to make sure you have removed all stuck pieces of paper
Possible reasons may be:
- That you use paper that is not supported (e.g. wrong size, thickness, type, etc.)
- That the paper is still stuck in the machine
Often you can solve the problem by: - Use the recommended print media and make sure the recommended side of the print media is facing up in the tray. Plain paper, recycled paper, especially paper, and thick media can automatically run duplex if the media type is set correctly in the driver
- Make sure you don't have mixed media types in the tray
- You don't duplex on envelopes, labels, stationery, postcards, blank media, or single-sided paper
- Check the paper aisle in duplex again to make sure you have removed all the stuck pieces of paper
- Air the paper well and then assemble the pile by tapping it against a flat surface before placing it in the tray
- Make sure the adjustable paper guide is correctly positioned
- Do not overfill the paper tray. Fill only the paper tray for the mark on the inside of the tray
- Do not open the paper trays while the machine is printing
- Do not use folded, damp or crumpled paper and do not mix different types of paper in one tray
- Use only recommended print media and make sure the recommended side of the print media is facing up in the tray
The paper for your machine should always be stored correctly. Storing the paper incorrectly may result in poor print quality, paper misreading, or other challenges on the printer.
- Do not store paper in damp places
- Do not expose the paper to direct sunlight
- Store the paper on a flat surface
- Store the paper in the packaging in which it is supplied