Customer Support Centre

Sales
For product advice and questions regarding the eShop.
Working days 9:00 am–5:00 pm
Chat with us instantly or fill in the Contact form
 

Service requests, technical support and toner questions
For support and questions about your current devices, log in to our Customer Portal.

Delivery is free with OneRate - one of the many benefits of choosing a contract that combines cost savings, convenience, and reliable service. For individual product purchases, delivery fees may apply.

To check your delivery status, please get in contact with our Customer Support.
e-mail: digitalcustomercare@konicaminolta.co.uk

 

 

Deliveries via the shop are available within mainland UK only.

To check your order status, please get in contact with our Customer Support.
e-maill: digitalcustomercare@konicaminolta.co.uk

Currently we are only allowing the delivery to one address per order. If you have different addresses, please place separate orders.

If you are a OneRate customer, you can see your invoices in our Customer Portal.
In addition, all invoices are sent via e-mail to the e-mail address you provided during ordering.

By using the eCommerce portal you will improve your efficiency - it is available 24/7:

• View your installed systems
• Submit service calls and view their status
• View our registered toner stock at your location
• View the meter readings registered by us
• View the status of toner supplies

In addition, your organization will also be able to customise the use of the portal because different users can be given different rights. After the initial registration you can indicate as a reply to this e-mail whether and which users can receive Administration (Admin) rights on the portal. As a user with Admin rights, you can additionally use the following functions:

• View invoices
• Create new users
• Organise systems into groups and associate users with these systems. For example, these users can submit service requests for the systems assigned to them by logging into the portal.
• Set up reports per device or group of devices

As this is a Business-to-business shop, prices are without VAT. You will see VAT explicitly shown on the invoice.

If you cannot find what you are looking for in our eShop, our customer support team will be happy to help you find the right device. Please contact our support team.

You have a few flexible payment options:

• Invoice: Your plan is billed quarterly at a flat monthly rate. Any overcharges from your plan will also be included on the invoice.
• Direct Debit: You can choose to pay automatically via direct debit for added convenience.

This makes managing your payments simple, predictable, and stress-free

No, we offer the possibility to order without a customer account. After order placement of a product with OneRate we invite our contracted customers to create an account for the customer self-service portal to enjoy the benefits of the same.

To change your name, e-mail or address please get in contact with our customer support team:
e-mail: digitalcustomercare@konicaminolta.co.uk

You can find our Privacy Policy here.
For GDPR-related queries please contact our data protection officer.
e-mail: dataprotection@konicaminolta.co.uk
 

You can find the general Terms of use of this shop here.

In our OneRate packages, automatic toner ordering and delivery as well as full service is included and no extra costs will be charged. To get more details about the OneRate services please click here.

Your OneRate contract starts on the day of installation. From this date, you’ll be billed quarterly for your monthly flat-rate package, and any usage beyond your included volume will also be billed quarterly with an additional invoice. This ensures your costs are clear, fair, and easy to track.