Smart Remote Support - 24/7

If an issue arises with your printer, we know it needs to be resolved quickly. With our Remote Tools, you benefit from 24/7 remote printer monitoring - giving us real-time visibility of your device’s status. So, when you contact us, our team already has the live data they need to diagnose and resolve the problem faster.

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24/7 Smart Remote Support

How does remote monitoring help your business?

With OneRate your printers are equipped with machine to machine communication that shares real-time system data directly with our support teams.

This means we can instantly identify what’s happened and get you back up and running with minimal disruption. Our Remote Tools also help prevent issues before they occur, reduces downtime and keeps your business operating at full productivity.

And the benefits don’t stop there - as a Konica Minolta customer you benefit from:

BLI-2023-2024-Pacesetter-Award-in-Remote-Service-Seal

1. Reliable Customer Portal

Discover the ultimate hub for all your Konica Minolta equipment - the Customer Portal. With just a click, you unlock a world of self-service possibilities, equipped with essential account management tools. From service to consumable requests, everything you need is conveniently located in one accessible place.

2. Remote Issue Resolution

Cut down on unnecessary on-site visits. Most issues can be fixed remotely, and when an engineer is needed, precise data ensures they arrive fully prepared.

3. Maximised Uptime

Keep your printers performing at their best. Real-time data allows us to predict issues, monitor component lifecycles, and take proactive action to prevent downtime.

What security measures protect you?

Our remote monitoring system is built with multiple layers of security to keep your data and devices safe. This includes encrypted communication between your printer and our support team, secure authentication protocols, and strict access controls.

All monitoring and support activities comply with industry-standard data protection guidelines, ensuring your business information remains confidential and secure.

How does it work?

1. Printer Displays an Error Code

Our printers are monitored 24/7. If an issue arises, the device will alert you with an error message.

2. Contact the Konica Minolta Service Team

When you see the alert, simply reach out to our support team by creating a service call through our Customer Portal.

3. Receive Direct Support

Once we receive your ticket, our team will provide the necessary support - either remotely or on-site - using the expertise of our experienced technicians.

4. Back to Business

After the issue is resolved, you can continue printing as usual.

Get your printer with OneRate

You can get a range of customer benefits including Remote Monitoring and more by leasing a printer with OneRate. Take a look at our OneRate packages and lease your desired printer at a fixed monthly fee.

Find out more about OneRate

Printers available with OneRate

Browse our range of professional printers, all available to lease with OneRate from Konica Minolta. Get the perfect device for your office and enjoy complete peace of mind from day one.

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