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52% of UK small & medium businesses plan to outsource part of their operations in 2020 – YouGov 2020
Konica Minolta specialises in delivering exceptional and flexible skills, as well as customer-facing and internal tasks or processes, as a Service and Pay-As-You-Go. Businesses can scale-up or down, improve performances, innovate, and save costs - all at level and speed that is not possible in-house.
Outsourcing (outsourced services) represents the business practice of hiring a third-party organisation to perform certain parts of one's operations. This could vary from a simple task through to an entire function or operational process.
Nearshore outsourcing refers to outsourced services that are delivered locally or in this case by our service centres within the UK and European Union.
There are valid reasons and often compelling business cases for SMEs to outsource their non-core but critical customer & business operations to Konica Minolta. UK SMEs are facing uncertainty and complex and diverse challenges and the shift towards outsourcing is vital in the new normal we live in.
Outsourcing can have lots of different variations but ultimately there are 3 major types of outsourcing, which are delivered ‘As a Service’ and pay as you go. They either provide specific resource or they deliver tasks or entire operations as a service. In the UK, outsourcing is popular across major labour-intensive customer & business operations– from customer facing to back office operations including IT.
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Just ‘OK’ customer services and support is not acceptable anymore. Konica Minolta can help you deliver exceptional customer services and support to transform your customer experiences as well as unlock new performances and cost savings – at a speed and to a level that is simply not possible in-house.
By outsourcing your tasks, skills and operations, Konica Minolta can help you focus on your core-business and deliver guaranteed cost savings whilst also removing risks, complexity, improving performance and the ability to innovate and respond faster.
We deliver all of this to a level and speed which is simply not possible in-house for SMEs. The potential and benefits of outsourcing for SMEs are a strong business case for change.
We have over 30 years of experience and successes in customer & business operations services in the UK. We are headquartered in the UK and deliver all our services through our UK and European world class 24/7 multilingual Service Delivery Centre.
We needed an outsourcing solution that was very scalable and allowed us to add a lot of people on quickly. We hired 15 people with Konica Minolta in two weeks. We didn’t believe that was going to work but it did. Now we have 23 agents working for us and there have been no complications at all. That’s been the biggest win for us.
CEO of Paperflow
Whether you are looking to fill a gap in existing operations, scale up for new capacity or services or remove cost – We can help. Consider how outsourcing your tasks, processes and skills can benefit your customers and businesses operations.
Take our free online DX360° Digital Maturity Assessment and receive a personalised digital transformation assessment report with recommendations. Do you have the right digital technology and processes to grow your business and deliver new performances and customer experiences?