Nearshore outsourced services

Skills, Tasks and Business Outcomes delivered and charged for as a flexible service

Are you looking to right size and optimise your business in a cost-effective manner? - We can help you take the first steps towards a brighter future for your business and customers


52% of UK small & medium businesses plan to outsource part of their operations in 2020 – YouGov 2020

Konica Minolta specialises in delivering exceptional and flexible skills, as well as customer-facing and internal tasks or processes, as a Service and Pay-As-You-Go. Businesses can scale-up or down, improve performances, innovate, and save costs  - all at level and speed that is not possible in-house.

What is nearshore outsourcing?

Outsourcing (outsourced services) represents the business practice of hiring a third-party organisation to perform certain parts of one's operations. This could vary from a simple task through to an entire function or operational process.

Nearshore outsourcing refers to outsourced services that are delivered locally or in this case by our service centres within the UK and European Union.

There are valid reasons and often compelling business cases for SMEs to outsource their non-core but critical customer & business operations to Konica Minolta. UK SMEs are facing uncertainty and complex and diverse challenges and the shift towards outsourcing is vital in the new normal we live in.

Outsourcing can have lots of different variations but ultimately there are 3 major types of outsourcing, which are delivered ‘As a Service’ and pay as you go. They either provide specific resource or they deliver tasks or entire operations as a service.  In the UK, outsourcing is popular across major labour-intensive customer & business operations– from customer facing to back office operations including IT.

 

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What are the different types of outsourcing?

SKILLS (RESOURCE)


i.e. Microsoft Office 365 Application Support Specialist
i.e. Account Payable Executive
 

SPECIFIC TASKS (TICKETS/REQUESTS)


i.e. 24/7/365 proactive Remote Monitoring & Management of IT
i.e. Invoice data captured, validated/ corrected
 

BUSINESS PROCESSES


i.e. Fully Managed & Secure IT infrastructure for your business
i.e. Accounts Payable Process – PO, GRN, Invoice Matched, supplier paid
 

Outsourced Customer Services & Support

Just ‘OK’ customer services and support is not acceptable anymore. Konica Minolta can help you deliver exceptional customer services and support to transform your customer experiences  as well as unlock new performances and cost savings – at a speed and to a level that is simply not possible in-house.

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Nearshore outsourced services

Nearshore outsourced services

Benefits include:

   

   

Greater visibility and control with transparent reporting, measurement and communication
Innovate and respond to changes as well as customer demands faster
Maximum operational flexibility – consume as little or as much as you like
Guaranteed reductions in operational costs versus in-house operations
Access resources, skills & expertise at a speed & cost not possible internally
Empower and focus your management on driving forward your business rather than delivering operational and administrative tasks
Achieve new performances continuously leveraging best practices across people, processes and technology 
Scale operations up or down at speed without the associated risks, delays and costs of doing it internally

Reinvent & reimagine your business

Reinvent & reimagine your business

It is more important than ever for businesses to rethink their operations and focus on their priorities, customers, business growth and survival.
 

By outsourcing your tasks, skills and operations, Konica Minolta can help you focus on your core-business and deliver guaranteed cost savings whilst also removing risks, complexity, improving performance and the ability to innovate and respond faster.


We deliver all of this to a level and speed which is simply not possible in-house for SMEs. The potential and benefits of outsourcing for SMEs are a strong business case for change.


We have over 30 years of experience and successes in customer & business operations services in the UK. We are headquartered in the UK and deliver all our services through our UK and European world class 24/7 multilingual Service Delivery Centre.

quotation marks

We needed an outsourcing solution that was very scalable and allowed us to add a lot of people on quickly. We hired 15 people with Konica Minolta in two weeks. We didn’t believe that was going to work but it did. Now we have 23 agents working for us and there have been no complications at all. That’s been the biggest win for us.

Dan Rose

CEO of Paperflow

Success Stories

Success Stories

Nearshoring enhances Avanquest's business interaction with their customers 

Avanquest realised that running a multilanguage, in-house customer support centre is time consuming and resource intensive. By nearshoring their entire customer support functions, they can deliver the cost-savings needed to enhance the bottom line & provide greater operational flexibility. 

A photo print company delivers customer support in six languages cost-effectively

The company was having the challenge to provide international support to its clients. Konica Minolta found what they were looking for – the ability to recruit a multilingual customer support team based out of Europe that can support their customers and provide the services they need at a low operational cost.

Danish start-up Paperflow achieve scalability and improve SLAs response time

The challenge Paperflow faced was being able to quickly recruit data entry specialists. After speaking to Konica Minolta, Paperflow quickly realised they may have found the solution they have been looking for. Konica Minolta had a data entry team setup and working for Paperflow within weeks.

Rethink your customer & business operations

Whether you are looking to fill a gap in existing operations, scale up for new capacity or services or remove cost – We can help. Consider how outsourcing your tasks, processes and skills can benefit your customers and businesses operations.
 

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