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All organisations are under significant pressure to reduce costs while improving services and efficiencies. At the same time, budgets continually get tighter, especially amidst the economic fallout of COVID-19. To meet some of these challenges, additional resources and expertise are required. Some of these may not be easily available or be expensive to acquire. This is where smart-sourcing can help.
Smart-sourcing is where you outsource IT so that a business process is done better, faster, more consistently, at a lower cost and with less risk. That way all in-house resources can focus solely on delivering core activities. IT outsourcing services offer more than just time savings and cost reductions. They provide a better and more effective way of doing things. Outsourcing, Business Process Outsourcing (BPO), and offshoring have been the subject of much negative press in recent years. Smart-sourcing is about organisations focusing on what they do best in order to succeed.
Konica Minolta offers the following services as smart-sourcing options:
By using our Managed Services to acquire additional skills and expertise, you can benefit from:
Reduced risk: no upfront investment, all resources are provided by us, not you
Speed of delivery: quickly increase capability and supplement your existing resources
Improved productivity: your people can focus on core activities
Reduced overheads: none of the costs associated with recruiting and employing full-time staff
Flexibility: no upfront fees plus rolling monthly contracts
Agility: quickly adapt to changes in demand
Within three months, the agents were able to go beyond call handling to take care of the whole first-line support piece.
IT Helpdesk as a Service
People are your most important asset. To ensure they operate at peak performance, they require a responsive, expert IT help desk. One that offer flexible access, rapid response with very high rate of first-time fix, scalability. And specialist knowledge when required, improved user satisfaction and increased productivity.
IT Servicedesk as a Service
In today's modern, dynamic workplace, there is increasing pressure for IT to ensure end users can access their applications, services and data from any device, in any location, around the clock. Outsourcing all or part of your service desk function to a trusted third-party can help relieve that burden.
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