Managed IT Support Services

Smart-sourcing is where you outsource IT so that a business process is done better, faster, more consistently, at a lower cost and with less risk. That way all in-house resources can focus solely on delivering core activities.  IT outsourcing services offer more than just time savings and cost reductions. They provide a better and more effective way of doing things. Outsourcing, Business Process Outsourcing (BPO), and offshoring have been the subject of much negative press in recent years. Smart-sourcing is about organisations focusing on what they do best in order to succeed.

Konica Minolta offers the following services as smart-sourcing options:

• Customer Service : if you need to establish or extend your customer support resources, we can do this for you. We can recruit customer service agents for you and they can be based on our premises, either a whole team or additional agents to supplement your existing team.
  
  
• IT Support: we can provide your internal IT helpdesk to support employees or an IT helpdesk to support customers.
  
  
• HR Support: we can recruit and hire additional staff for you, and they can be based on our premises. We can provide operational support to include infrastructure and facilities management, plus administrative and legal resource.