IT Servicedesk as a Service

Deliver great experiences and enhance productivity

Transform the impact, speed and delivery of IT

In today's modern, dynamic workplace, there is increasing pressure for IT to ensure end users can access their applications, services and data from any device, in any location, around the clock. Outsourcing all or part of your service desk function to a trusted third-party can help relieve that burden.

Managing the service desk is an essential part of IT operations. As a busy team, however you need to strike the right balance between managing the "business as usual" and delivering innovative new services.

Our IT Servicedesk as a Service offers a more efficient, cost-effective way to support your end users: a best-in-class, on demand solution that flexes with your changing business needs. This ISO-accredited solution comprises certified, experienced individuals providing first, second and third line support, to pre-determined service level agreements (SLAs). Crucially, you only pay for what you need, saving valuable time and resources on training, expensive ticket systems, overhead support and infrastructure costs.

ServiceNow, the industry leading IT service management platform, forms the backbone of our service delivery, ensuring every end-user request is resolved more rapidly and effectively.

This IT Servicedesk as a Service solution provides:

  • Dedicated team of service desk analysts to manage, resolve and escalate incidents
  • Rapid, first call resolution
  • ITIL best practice, including event, incident, supplier and problem management
  • ISO 27001 accredited
  • Transparent logging and case management tracking via a service management portal

Get ahead of the game with an IT Healthcheck

Our IT Healthcheck provides you with an accurate view of your IT infrastructure, highlights any potential issues and risks and equips you with the information you need to ensure the optimal running of your IT.

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Benefits include:



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Receive expert support with access to technical expertise familiar with modern systems

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Deliver a non-stop service with 24x7x365 support and remote monitoring

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Improved insights with reporting provided by a dedicated account manager

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Reduce internal complexity with relief from operational and recruitment responsibilities

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Deliver a great service to your customers with SLA, KPIS and continual service improvement plans

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Eliminate the burden of managing a large service desk internally streamlining your operations

IT Servicedesk as a Service

Why outsource your service desk function?

An efficient and cost effective way to support your end users. Our ISO-accredited solution will transform the impact, speed and delivery of your IT.

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Embrace Digital & Leap Ahead

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