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In today's modern, dynamic workplace, there is increasing pressure for IT to ensure end users can access their applications, services and data from any device, in any location, around the clock. Outsourcing all or part of your service desk function to a trusted third-party can help relieve that burden.
Managing the service desk is an essential part of IT operations. As a busy team, however you need to strike the right balance between managing the "business as usual" and delivering innovative new services.
Our IT Servicedesk as a Service offers a more efficient, cost-effective way to support your end users: a best-in-class, on demand solution that flexes with your changing business needs. This ISO-accredited solution comprises certified, experienced individuals providing first, second and third line support, to pre-determined service level agreements (SLAs). Crucially, you only pay for what you need, saving valuable time and resources on training, expensive ticket systems, overhead support and infrastructure costs.
ServiceNow, the industry leading IT service management platform, forms the backbone of our service delivery, ensuring every end-user request is resolved more rapidly and effectively.
This IT Servicedesk as a Service solution provides:
Our IT Healthcheck provides you with an accurate view of your IT infrastructure, highlights any potential issues and risks and equips you with the information you need to ensure the optimal running of your IT.
Receive expert support with access to technical expertise familiar with modern systems
Deliver a non-stop service with 24x7x365 support and remote monitoring
Improved insights with reporting provided by a dedicated account manager
Reduce internal complexity with relief from operational and recruitment responsibilities
Deliver a great service to your customers with SLA, KPIS and continual service improvement plans
Eliminate the burden of managing a large service desk internally streamlining your operations
An efficient and cost effective way to support your end users. Our ISO-accredited solution will transform the impact, speed and delivery of your IT.
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