Managing the service desk is an essential part of IT operations. As a busy team, however you need to strike the right balance between managing the "business as usual" and delivering innovative new services.
Our IT Servicedesk as a Service offers a more efficient, cost-effective way to support your end users: a best-in-class, on demand solution that flexes with your changing business needs. This ISO-accredited solution comprises certified, experienced individuals providing first, second and third line support, to pre-determined service level agreements (SLAs). Crucially, you only pay for what you need, saving valuable time and resources on training, expensive ticket systems, overhead support and infrastructure costs.
ServiceNow, the industry leading IT service management platform, forms the backbone of our service delivery, ensuring every end-user request is resolved more rapidly and effectively.
This IT Servicedesk as a Service solution provides:
- Dedicated team of service desk analysts to manage, resolve and escalate incidents
- Rapid, first call resolution
- ITIL best practice, including event, incident, supplier and problem management
- ISO 27001 accredited
- Transparent logging and case management tracking via a service management portal