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Businesses with exceptional customer support are proven to be more competent and competitive, two thirds of businesses already compete on the basis of customer experience. For those customer-facing service teams, there is high expectations of fast and efficient customer support .
Are these challenges familiar to you?
Konica Minolta can help your business by providing a single point of contact and service for dealing with customer and technical support or sales enquiries - we can provide 24/7 or extended hours, multi-lingual and proactive support to help you deliver new performances and customer experiences.
We deliver exceptional customer experiences, resources and tasks as a service or Pay-As-You-Go, which are delivered by our own world-class European service delivery centre to the SLAs that you need.
If your answer is ‘NO’ to the majority of the questions, then you should rethink your customer services and support!
Moving our customer service to Konica Minolta has been a 100% positive experience both for ourselves and our customers. We are making significant savings & our customers are getting a much higher response rate to their helpdesk queries.
General Manager, Softcity Avanquest
Konica Minolta can help you deliver exceptional customer experiences and satisfaction. We specialise in a range of customer support and experience solutions as well as managed services that can help you on this journey.
Konica Minolta's nearshore services can help you to significantly reduce your operating costs and improve your customer service satisfaction levels and deliver new performances. Check out our brochure to find out more.
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