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A small business Digital Transformation checklist

Accelerating business transformation is essential as the world becomes digitised, allowing businesses to connect with their customers, partners, and employees more effectively. So, how can small businesses accelerate their digital transformation?

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Table of Contents
Digital transformation is a huge opportunity and also a challenge for small businesses. Figures from the Konica Minolta Digital Transformation European Study 2021 show that, whilst 84% consider digital transformation their no.1 or top priority, only 33% feel they have made significant progress with digital. A shocking 87% think that digital will disrupt their industry*. So whilst many small businesses have started the journey, most haven’t been able to unlock the full potential of digital transformation for their business. Nearly all are concerned about their digital strategy leaving them exposed.

Digital transformation is “the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements” (Salesforce, 2021). Digital Transformation offers small businesses the potential for incremental business performance enhancements, new business models and customer experience, as well as disruptive business innovation – that is not possible by existing or traditional operating models. Digital organisations deliver better results:
  • 45% positive business impact and higer revenues;
  • 40% improvement in operational efficiency;
  • 35% increase in customer experience;
  • 36% faster time to market.
To help small businesses accelerate and realise the full benefits of Digital Transformation, we have produced a simple digital transformation checklist and online assessment tool to explore and build your digital transformation roadmap. Here’s the simple digital transformation checklist for small businesses.
*based 233 UK respondents from Konica Minolta Digital Transformation European Study 2021

1. Understand your existing digital state and identify opportunities to build your Digital Transformation Strategy to suit your business objectives

A great starting point is to take the online DX360° Digital Maturity Assessment to discover where you are on your digital transformation journey and start to identify any gaps and opportunities for improvements. It’s an online self-led assessment that can be completed in minutes to explore and assess your digital maturity across 5 key areas: 
  • Operational flexibility, efficiency and sustainability – Understand the flexibility, responsiveness, and efficiency of your operations, and see how to deliver new performances, efficiencies, and customer experiences.
  • Workforce & operational mobility – Understand how to gain a competitive edge by being more responsive, accessible, and be able to work whenever and wherever.
  • Security and compliance – Understand how information management and the workforce should work in harmony to ensure data security and compliance, removing risks to your business.
  • Workforce productivity and collaboration – Understand how your people and teams use technology to interact, communicate, and collaborate with each other and with your customers. Create engaged and effective workforces.
  • Data Analytics and intelligence – Understand how to visualise trends and insights about your business and make better decisions and predictions faster to enable growth.

By assessing the five areas, you will understand your strengths and areas to improve your digital maturity by creating an action plan to tackle the identified gaps. At the end of the assessment, you will receive a customised report with recommendations on how to improve your digital maturity score.


2. Define your Digital strategy with a roadmap and keep it realistic

Every business has their own vision with a unique set of objectives and operational challenges that get in the way of them achieving their vision. Make sure you create your own digital transformation strategy with clear objectives and focus areas to achieve your business goals.

Having a clear vision and plan from the beginning will allow you to assess the success of the transition and ensure you meet your transformation targets. Be mindful that there is not one ‘right’ approach for digital transformation. Whichever path you take during your transformation journey – doing it internally or consulting with a partner – a clear strategy with realistic goals will help you during the transition and identify any (potential) problems in the early stages.

Review the DX360° report and recommendations and schedule an appointment with an expert to explore and discuss your requirements and build a roadmap to implement a successful digital transformation strategy. Finally, keep it realistic and don’t lose sight of the end goals by getting lost in the technology – are there quick wins that can be achieved and what level of maturity is right for your business today?

3. Remember Digital Transformation is not just about technology or the latest SaaS offering

Digital transformation is as much about people and process as it is technology. It is the process of a well-planned, deliberate repositioning of your business by involving transformation across people, processes, and technology. Every business is, at some point, on the digital maturity spectrum and incorporating the ideas towards an ‘Intelligent Connected Workplace (ICW).’ The ICW is Konica Minolta’s vision for Digital Maturity that connects your IT, Work, and People to achieve digital transformation’s incremental, transformational, and disruptive growth possibilities.

We believe that digital maturity is the pursuit of an Intelligent Connected Workplace, and we specialise in helping our customers on this journey, regardless of their stage. At level 0 (‘Emerging’), a company is just starting & planning the journey. At level 1 (‘Digitise’), they begin to transform tasks and processes, operations, and IT, and at Level 2 (‘Integrated), companies empower, engage, and enable effective workforces & operations, irrespective of location. At level 3 (‘Transformed’), customers achieve a state of agility, with integrated, data-driven decisions while enhancing creativity and innovation). Ultimately, once all levels are completed, they reach the Intelligent Connected Workplace, where businesses can realise their true digital potential. The ICW is Konica Minolta’s way to offer our customers this digitally transformed future, putting them in control of their IT and operations to be more efficient, productive, and secure.

Konica Minolta is the trusted digital partner for thousands of UK SMEs, supporting and accelerating their digital transformation journey. Every digital journey is different and needs to be customer-specific – a trusted partner can help identify the areas and functions in your business that will benefit from digitalisation, find the best solutions and services, and implement them accordingly.

4. Manage the change and transformation from start to finish

According to the Harvard Business Review (2020), 70% of digital transformation efforts came to nothing, and 70% of all DX initiatives do not reach their goals.

If you don’t have the skills in-house to manage the project and change, ensure your digital transformation partner has these skills and will support and guide you on your transformation journey - from creating the initial plan and needs analysis, through to project managed implementation and transition to your new ‘Business as Usual’. Remember – true and lasting transformation nearly always involves people, process and technology - project managing the change delivers the best outcomes.

At Konica Minolta, we provide expert Project Management services and methodologies based on your requirements. These are typically used to:
  • Produce something new (technology, product, service, approach etc) or altered (process, system, organisation, structure, system change request, etc);
  • To achieve a certain objective with a clear start and finish;
  • Manage some form of change;
  • Manage a specific risk;
  • Manage complexity in people, process, or systems;
  • Manage complexity such as multi groups, departments, silos.

5. Bring your employees on the journey and make them part of your change

Employees can find change unsettling, but they are often the key to success and real transformation – whether by embracing new practices or providing the detail behind existing operations and challenges. As well as ensuring a transformation project is correctly managed, make sure your workforce is brought into the vision and create an internal team committed to continuous improvement that can help support the transformation project to a better future.

6. Review and measure your success

With any digital transformation project, it is important that your project partner or team reviews and measures their success at delivering the stated and desired project objectives, as well as the return on investment (ROI). If you are, continue the journey to your Intelligent Connected Workplace.

Whatever your maturity level, our online DX360° Digital Maturity Assessment will help you understand, explore and consider your next steps for your digital transformation journey to realise your true digital potential.

DX360° Digital Maturity Assessment

Take our free DX360° Digital Maturity Assessment and receive a personalised assessment with recommendations and/or 20-minute expert consultation.

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