OUTSOURCING and Recruitment Solutions


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Are you looking to right-size and optimise your business in a cost-effective manner?

Whether you are a small startup, medium-sized business, or a huge corporation, you can use outsourcing as a cost-effective way to expand and augment your current team's skillset.
Here at Konica Minolta, we have 30 years of expertise and successes in helping businesses and organisations of all types and sizes to adapt and respond faster to change, through outsourced services and managed solutions.
We can help you take the first steps towards a brighter future for your business and customers. Konica Minolta specialises in delivering exceptional and flexible skills, as well as customer-facing and internal tasks or processes, as a Service and pay-as-you-go. Your business can extend its teams and skillsets, scale-up or down, improve performances, innovate, and save costs  - all at a level and speed that is not possible in-house.

Benefits of Outsourced Services & our Recruiting Solutions

Greater visibility and control with transparent reporting, measurement and communication.

Access resources, skills, and expertise at speed and cost effectively when it is not possible internally.

Maximum operational flexibility and access the resources you need, when you need them.

Guaranteed reductions in operational costs versus in-house operations.


Innovate and respond faster to changes as well as customer demands.

Scale operations up or down at speed without any risks, delays, or additional costs.




Why Konica Minolta?


Information security

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Our experts are ready to guide you through the process. 

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What are the different types of outsourcing?


i.e. Microsoft Office 365 Application Support Specialist

i.e. Account Payable Executive


i.e. 24/7/365 proactive Remote Monitoring & Management of IT

i.e. Invoice data captured, validated/ corrected


i.e. Fully Managed & Secure IT infrastructure for your business

i.e. Accounts Payable Process – PO, GRN, Invoice Matched, supplier paid



What is outsourcing?

Outsourcing (outsourced services) represents the business practice of hiring a third-party organisation to perform certain parts of one's operations. This could vary from a simple task through to an entire function or operational process.

Nearshore outsourcing refers to outsourced services that are delivered locally or in this case by our service centres within the UK and European Union.

Is Outsourcing right for you?

If you are or have experienced any of the challenging situations mentioned above in the recent months, then outsourcing part of your business processes to a nearshore partner may be the right choice for your company. Companies turn to outsourcing for a variety of reasons, these are just the most common ones.

Why Konica Minolta outsourcing?

  • We grew our operations immensely by opening a back-office operation in Sofia in 2010. We now employ over 180 full-time employees both for internal needs as well as dedicated teams for clients.
  • We know nearshore outsourcing works because we used it to grow our own business. Then we helped our clients grow and achieve their business objectives. We know how to do it for you too.
  • One advantage for the client is the access to top talents with the benefit of being cost effective, an extension of their resource base that results in enviable and scalable business growth.
  • In addition, we offer our customers flexibility. We will never ask you to sign long-term contracts without having tried our service first. All of our contracts are rolling on a monthly basis and the customer can cancel at any time.
  • We make it easy to try outsourcing. Talk to us today and tell us what you need.

Administrative functions as:

  • Human Resources (HR)
  • Compliance/Fraud/Risk Management
  • Legal
  • Finance and Accounting
  • Information Technology (IT) / Data Management

IT Resource functions include:

  • IT Developer
  • Quality Assurance tester
  • Web developer
  • IT security specialist
  • Computer programmer
  • Systems analyst
  • Network engineer
  • Software engineer
  • User Experience designer
  • Data scientist
  • Senior Developer
  • Project developer

Signs your customer service and support are failing

  • Are you consistently measuring your customer experience metrics and satisfaction levels?
  • Do you have a clear vision of what great customer service and experience means for your business? 
  • Have you built in a customer feedback loop to improve your customer services?
  • Are you able to engage and support customers via a channel and mechanism of their choice or just by email or telephone only?
  • Do you have personalised and digital customer experiences?
  • Do you have formal procedures for rapid complaint resolutions, on-boarding, continuous improvements & support, etc.?
  • Do you have customer experience improvement projects and a range of customer support & engagement channels?
  • Do you have comprehensive customer contracts that are tailored to customer experiences?
  • Are you overwhelmed with customer complaints, failed orders, long waiting times and struggling to meet SLAs and customer service KPIs?

If your answer is ‘NO’ to the majority of the questions, then you should rethink your customer services and support!

Customer Service & Support functions include:

  • Access to high performing and degree-educated talent base
  • Dedicated agents - working as a functional extension to your in-house team
  • Range of options - including 24/7 support, shared desks and multilingual capability
  • Flexible contracts - support scalability and remove risk
  • Significantly lower operating cost vs in house recruitment at home
  • Simple & effective onboarding process for new customers & desks try outsourcing risk free option
  • Scalability – build your team up or down, as needed
  • Guaranteed Service Levels & reliable high-end infrastructure
  • Multilingual work force – fluent agents in English, French, Italian, Spanish, German, or Dutch
  • Expert and dedicated Account Management for each customer

Customer support functions, not limited to:

  • Sales order processing
  • Transaction processing
  • Data validation / Data processing
  • Renewals
  • Accounts Payable / Accounts Receivables
  • Document preparation
  • Account maintenance
  • Client services
  • Contract management

Marketing functions consist of:

  • Team Leader Sales and Marketing
  • Organizer Marketing
  • Digital Marketing Analyst
  • Marketing Specialist
  • Marketing Organizer
  • Lead Generation Specialist
  • Digital Marketing Executive
  • Creative Marketing Executive

Technical Support functions include:

  • IT Support Technician
  • Technical Support Specialist
  • Helpdesk Technician
  • Website Editor
  • Helpdesk Consultant
  • Webmaster
  • Web applications Developer
  • Service Desk Agent Level 2 (QA & Test Engineer) MITS

Sales functions consist of:

  • Team Leader Sales and Marketing
  • Telemarketing and Sales Executive
  • Senior Sales Administrator
  • Administrator
  • Channel Sales Support and Data Administrator
  • Internal Sales Consultant
  • Account Manager Sales, ICT

Other functions:

  • Advice, skills/ resources, tasks, or your entire IT operation delivered as a service.
  • Dedicated IT developers, working full time on your projects.
  • Fully customisable Information Technology Infrastructure Library (ITIL), aligned IT service desks based on industry and leading IT service platforms i.e., ServiceNow.
  • IT Technical Helpdesks – customer or internal.
  • End user or IT admin support via chat, email, phone, self-service backed by our 24/7/365 multi-lingual IT support helpdesks.
  • Hardware & software support and provisioning as a service including Microsoft Windows, Microsoft 365 migrations & support.
  • IT consulting & optimisation services – project, adhoc or as a managed service.
  • Incident Management levels 1, 2 & 3 backed by expert and accredited Technical IT support.
  • A complete 360° suite of IT support and management capabilities including 24/7/365 proactive IT monitoring, management and security including status & alerts, patching, Anti-Virus, back-up & recovery, AD, identity & password management & reset requests, email & web filtering, asset management, IT security & data compliance health check scans, database & application management, etc.

Other functions:

  • Access to high performing and degree-educated talent base
  • Dedicated sales and demand generation agents - working as a functional extension to your in-house team
  • Expert marketing talent matched to you specific needs -working as a functional extension to your in-house team
  • Flexible contracts - support scalability and remove risk
  • Significantly lower operating cost vs in house recruitment at home
  • Simple & effective onboarding process for new customers & desks try outsourcing risk-free option
  • Scalability – build your team up or down, as needed
  • Guaranteed Service Levels & reliable high-end infrastructure
  • Multilingual work force – fluent agents in English, French, Italian, Spanish, German, or Dutch
  • Expert and dedicated account management for each customer

Success Stories

Success Stories

Nearshoring enhances Avanquest's business interaction with their customers 

Avanquest realised that running a multilanguage, in-house customer support centre is time consuming and resource intensive. By nearshoring their entire customer support functions, they can deliver the cost-savings needed to enhance the bottom line & provide greater operational flexibility. 

A photo print company delivers customer support in six languages cost-effectively

The company was having the challenge to provide international support to its clients. Konica Minolta found what they were looking for – the ability to recruit a multilingual customer support team based out of Europe that can support their customers and provide the services they need at a low operational cost.

Danish start-up Paperflow achieve scalability and improve SLAs response time

The challenge Paperflow faced was being able to quickly recruit data entry specialists. After speaking to Konica Minolta, Paperflow quickly realised they may have found the solution they have been looking for. Konica Minolta had a data entry team setup and working for Paperflow within weeks.

We needed an outsourcing solution that was very scalable and allowed us to add a lot of people on quickly. We hired 15 people with Konica Minolta in two weeks. We didn’t believe that was going to work but it did. Now we have 23 agents working for us and there have been no complications at all. That’s been the biggest win for us.

Dan Rose
CEO of Paperflow

Rethink your customer & business operations

Whether you are looking to fill a gap in existing operations, scale up for new capacity or services or remove cost – we can help. Consider how outsourcing your tasks, processes and skills can benefit your customers and businesses operations.

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