In today's fast-paced work environment, IT professionals often struggle to manage their workload within the constraints of an eight-hour workday. This challenge can be exacerbated by other departments or management who may not fully grasp the demands placed on IT teams, resulting in a relentless influx of requests. As the reliance on technology continues to grow, this issue becomes increasingly prevalent.
By adopting Konica Minolta's Remote Monitoring and Management service to support your infrastructure, you can empower your IT team to concentrate on high-priority tasks, effectively preventing the accumulation of unresolved requests. This approach fosters a more harmonious working environment, enabling your IT department to better support your business and drive success.
Your IT infrastructure is critical to your business, but it is all too easy for monitoring and management to become a time-consuming burden that takes your IT team away from other activities. But if you do not have the right skills or resources in-house to devote to the task, cyber threats, faults, and other issues could affect uptime, productivity, and business continuity. With a 24/7Remote Monitoring and Management service, you can solve this challenge whilst saving cost at the same time.
RMM Service provides proactive and preventative monitoring and management of a client’s servers environments and network infrastructure.
RMM leverages expertise in Windows and Linux OS, as well as advanced tools and methodologies to manage clients’ server environments.
Industry-standard monitoring checks availability, performance, interface issues and hardware errors of network devices.
When you outsource monitoring and management of your IT infrastructure to a specialist provider like Konica Minolta, you can lean back and relax. Our Remote Monitoring and Management (RMM) service is delivered by highly trained and certified specialists to provide just what you need efficiently and cost-effectively.
We have over 33 years of IT successes helping UK businesses and public sector organisations of all sizes overcome their toughest business & IT challenges, cut risk and cost as well as innovate and improve performances.
We offer a broad range of IT services – from Professional services through to managed services and helpdesk support for all forms of IT infrastructure, digital workplace environments and business process operations. We have over 20,000 customers across the UK and manage over 200,000 devices.
We are ISO27001 certified and our team of accredited experts - from IT Analysts, IT Project Managers & Implementation engineers through to multi-tiered IT support agents
We have robust procedures for managing change and supporting customers at every step from discovery assessments and consultancy through to project managed implementation as well as continuous improvement & support.
We are a Microsoft Solutions Partner and have been for over 10 years – specialising in Microsoft Digital workplace/ Microsoft 365
We are independent and partner with the leading IT technology providers including Microsoft, HP OEM, ServiceNow
We are part of the Konica Minolta global organisation with the resources and resilience to provide quality IT Managed Services.
Because remote monitoring is proactive and performed 24/7, any faults, interface issues or hardware errors are quickly detected and fixed. Often, even before they occur. Wherever possible, they are also fixed remotely — even before they start affecting your business. The service covers components like servers and network and storage devices, helping to ensure that:
Your IT systems are optimally managed
Availability and performance are maintained
Your IT processes run smoothly
Our RMM service also takes care of applying critical Microsoft and Linux operating system updates, which improves the overall security posture and helps protect against cyberattacks and threats.
All the activities on each monitored device are recorded and auditable, and regular reports are also available.
Remote monitoring involves deploying RMM software agents on your infrastructure components which allow a specialist team (via a remote access gateway) to monitor the components in real time using RMM tools. The team will analyse and manage any issues detected and remediate them remotely wherever possible. OS (Operating System) patches can also be applied to the monitored components remotely.
Konica Minolta's process consists of four phases:
Onboarding. We work with you to define your monitoring requirements and agree on the standard and custom operating procedures as required.
Deployment. We establish a tenant for you on our RMM platform, onboard your devices, and deploy the required monitoring agents and gateway.
Remote management. We remotely manage events detected through monitoring and remediate them remotely wherever possible. We also manage patches and mitigation for critical OS vulnerabilities, to help you stay secure.
Regular operation. We monitor your infrastructure components round the clock; analyse, verify, and filter events; and respond to events remotely or contact you with a solution.
Proactive remote monitoring detects faults rapidly and reliably and, wherever possible, fixes them remotely — before they start affecting your business. As your managed service provider, Konica Minolta takes responsibility for ensuring optimal management of your IT systems and smooth running of your IT processes.
We know that each organisation is unique, which is why every engagement starts with a conversation. We are ready to listen, so contact us today for a free IT assessment.
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