Billing FAQs


Q. How do I contact credit control?
A.
Please call us on 01268 644 393, email Credit Control or write to us at the following address: Konica Minolta Business Solutions (UK) Ltd, Miles Gray Road, Basildon, Essex, SS14 3AR

Q. If I fall into arrears how will I know?
A
. The Credit Control Team in will contact you if you happen to fall into arrears, or alternatively you may be notified with a reminder letter.

Q. Is there an email address where I can send remittances and also submit queries?
A. Yes, remittances and queries can be emailed to credit.control@konicaminolta.co.ukIf your query is related to a billing query please email billingteam@konicaminolta.co.uk

Q. Who do I contact if I need copies of invoices or statements?
A. The Credit Control Team will be able to provide copies of invoices or statements. Contact the on 01268 644 393, or email credit.control@konicaminolta.co.uk

Q. How can I make a payment to Konica Minolta?
A.
We accept payment by credit card, direct debit or BACS transfer. 

For payment by credit card, please call 01268 644 393.

For payment by Direct Debit, please complete our Direct Debit Mandate form above and send to: Konica Minolta Business Solutions (UK) Ltd, Miles Gray Road, Basildon, Essex, SS14 3AR

For payment by BACS transfer, please use the following bank details:

Konica Minolta (UK)
NatWest Plc.
Sort Code: 60-02-39
Account: 33723699

Q.  What are our payment terms?
A.
The standard payment terms are 30 days from date of invoice, unless otherwise specified in your maintenance agreement. The terms can also be found on the invoice itself.

Q. Why does my account keep going on hold when I order service/consumables?
A.
It is likely that you have invoices that are overdue for payment, please call our credit control team on 01268 644 393 to resolve.

Q. Can I receive my invoices and/or statements by email?
A.
Yes, please email credit.control@konicaminolta.co.uk or call the Credit Control Team on 01268 644 393

Q. Who do I contact if I have a billing query?
A.
Please call 01268 534 444 or email billingteam@konicaminolta.co.uk

Q. When will I receive a statement of my account?
A. S
tatements will be run during the first week of each calendar month, if you require a statement at any other stage during the month please contact the credit control department on 01268 644 393, or email credit.control@konicaminolta.co.uk

Q. Why have I been charged £15.00 for toner?
A.
This is a courier fee as the items were dispatched next day delivery as requested.

Q. How do I request a service? 
A.
Call our Service Team on 0871 574 7200. Please have your equipment number ready to quote.

Q. How do I order consumables?
A. Call our Service Team on 0871 574 7200. Please have your equipment number ready to quote.

Q. What does 'Flat Rate' mean? 
A
. This cost is to cover the maintenance of your equipment if it is networked to your computer. If you are experiencing any issues, please call our Service Team on 0871 574 7200. Please have your equipment number ready to quote.

Q. Why am I being charged for Network Maintenance?
A.
This cost is to cover the maintenance of your equipment if it is networked to your computer. If you are having problems printing to your photocopier A. Call our Service Team on 0871 574 7200. Please have your equipment number ready to quote.

Q. How much notice is required to terminate my contract?
A. We require 90 days, notice. All termination requests must be provided in writing to billingteam@konicaminolta.co.uk or posted to: Konica Minolta Business Solutions (UK) Ltd, Miles Gray Road, Basildon, Essex, SS14 3AR

Q. Will my contract automatically close after the contract period expires?
A.
Your maintenance contract is a rolling contract and will continue until you write in to terminate. Please see your terms and conditions for further information.

Q. Why have I been charged 12 months estimated copy usage? 
A. Your contract was terminated within the contracted period as per the terms & conditions below:

Termination
iv. Should the customer wish to terminate the agreement prior to the expiry of the initial period of the agreement KMBS reserve the right to charge twelve months charges calculated using the average monthly copy volume of the equipment measured over the total Installed life of the equipment. If less than twelve months remains on the agreement then KMBS shall charge for the unexpired number of full calendar months.