Konica Minolta Information

Coronavirus - Customer Communication
 

London, UK, 13 October 2020


We continue to closely monitor the rapidly evolving coronavirus (COVID-19) situation and update our business continuity plans accordingly.

We remain committed to maintaining the services we provide but we are aware and being cautious of the potential risks that remain. We are focused on supporting our customers and delivering the best service, whilst at the same time ensuring both our customers and staff are safe.

Konica Minolta is committed to serving our customers and partners. But at the same time we are focused on protecting the health and safety of our employees, customers and visitors, as well as complying to the latest UK government guidance. 


Our priorities

We continue to monitor and manage the business implications of Covid-19 as well as associated changes to customer requirements. Our two clear priorities remain unchanged:

1. To continue to safeguard the health and safety of our employees, customers and their families; and
2. To continue to provide our product and services to our customers.



Safeguarding the health and safety of our employees, customers and their families

We have reopened some of our offices following careful assessment of the risk and implementation of additional safety measures. All of our employees that can work from home continue to so do so. As an agile employer, many of our employees can work effectively from home and we have not seen an impact to our customer or employee experience as a result of most of our staff working from home. Those employees that must work outside of the home – such as our workshop and warehouse employees, and field service engineers, continue to undertake their duties but with careful consideration for their safety and of social distancing measures.

We continue to monitor the health, safety and wellbeing of our employees and record any potential symptoms of Covid-19 in a central tracker. To date, in the UK, we have a small number of colleagues who have displayed potential symptoms and have been in isolation. We have not seen a concerning increase in these cases, in fact numbers have stayed relatively static. Exact numbers are available if required.

Wherever possible, we are working with customers to deal with any product or service issue remotely. When a problem cannot be fixed remotely, employees attending customer sites will follow site guidelines and phone ahead to ensure measures are in place that adhere to necessary health and safety guidelines.

We are continuously monitoring the situation and, where possible, focusing on remote support as well as virtual meetings and demonstrations. For those customers visiting our sites for demonstrations, full risk assessments as well as compliance with all UK health and safety regulations have been adhered to.


To continue to provide our products and services to our customers.

As many of us begin to reopen businesses and offices, there are many things to consider. One thing we wanted to reassure you about is your print infrastructure. We have created various guides to help you get up and running again in the safest possible way.

Most of the Konica Minolta products are designed as IoT devices, platforms or applications that allow remote connectivity. Our first response is to resolve customer issues remotely without intervention onsite. We are working hard to extend the services, support and capabilities of our remote service platforms to support our customer's business continuity.

Operations in our production facilities and warehouses in China have resumed to a stabilised output level and other Konica Minolta Group Operations, including our European warehouses, have returned to regular operations. We are closely monitoring UK Government guidelines and using these to review our operations whilst ensuring we continue to meet the needs of our customers. We are confident that our policies and procedures are in full compliance with the Government's risk assessments and guidance, and will continue to keep you updated with any changes.

 

For any further information, please contact your relevant Konica Minolta contact.

 


 

 


 

We have collated some advice and tips about Best Practice for using your MFDs when you return to work.