Konica Minolta Information

Coronavirus - Customer Communication
 

London, UK, 7 July 2020

Across the UK we are seeing many of the measures to control the spread of Covid-19 being reduced. Although we too are preparing to move forward, we are aware and being cautious of the potential risk that remains. As we carefully plan our next steps, we remain focused on supporting our customers and delivering the best service, whilst keeping our people safe.
This will be a phased approach over the coming months, but we want to address any concerns customers may have about how the latest UK Government update impacts our services and support our customers as many of us prepare to reopen businesses and workplaces.


Our priorities

We continue to meet weekly to specifically monitor and manage the business implications, customer requirements and our response to Covid-19.
Our two clear priorities remain unchanged:
 

  1. To continue to safeguard the health and safety of our employees, customers and their families; and
  2. To continue to provide our product and services to our customers.


Safeguarding the health and safety of our employees, customers and their families

Our offices remain closed and all employees that can work from home will continue to so do so. As an agile employer, many of our employees can work effectively from home and we have not seen an impact to our customer or employee experience. Those employees that must work outside of the home- such as our workshop and warehouse employees and field service engineers, continue to undertake their duties but with careful consideration for their safety and social distancing measures.

We continue to monitor the health, safety and wellbeing of our employees and record any potential symptoms of Covid-19 in a central tracker. To date, in the UK, we have a small number of colleagues who have displayed potential symptoms and have been in isolation. We have not seen a concerning increase- numbers have stayed relatively static. Exact numbers are available if required but may change.

Like many businesses, we took the decision to furlough some employees and we continue to monitor our business and customer requirements carefully to ensure we have the people available to support where required.
Wherever possible, we are working with customers to deal with any challenges remotely. When a problem cannot be fixed remotely, employees attending customer sites will follow site guidelines and phone ahead to ensure measures are in place that adhere to necessary health and safety guidelines.

We are continuously monitoring the situation but for now, our guidance is for all customer engagements and partner meetings should remain virtual and we will make changes when we believe it is safe to do so.


To continue to provide our product and services to our customers.

As many of us prepare to reopen businesses and offices, there are many things to consider. One thing we wanted to reassure you about is your print infrastructure. We have created various guides to help you get up and running again in the safest possible way.

Most of the Konica Minolta products are designed as IOT devices, platforms or applications that allow remote connectivity. Our first response is to resolve customer issues remotely without intervention onsite and are working hard to extend the services, support and capabilities of our remote service toolset to support our customer's business continuity.

Operations in our production facilities and warehouses in China have resumed to a stabilised output level and other Konica Minolta Group Operations including our European warehouses have gone back to regular operations. We are closely monitoring the UK Government guidelines to review our operations and ensuring we continue to meet the needs of our customers. We are confident that our policies and procedures are in full compliance with the Government's risk assessments and guidance and will continue to keep you updated with any changes.

For any further information, please contact your relevant Konica Minolta contact, or refer to Konica Minolta Business Solutions (UK) Limited’s website.

 


 

 


 

We have collated some advice and tips about Best Practice for using your MFDs when you return to work.