London, UK, 6 January 2021
We continue to closely monitor the rapidly evolving Coronavirus situation and update our business continuity plans accordingly.
We are aware, and cautious, of the risks at this time. We remain committed to providing the best possible service to our customers and partners. We are also focused on protecting the health and safety of our employees, customers and visitors, as well as complying with the latest UK government guidance.
We continue to monitor and manage the business implications of Coronavirusand the latest restrictions in place across the UK, as well as associated changes to customer requirements. Our two priorities remain unchanged:
1. To continue to safeguard the health and safety of our employees, customers and their families
2. To continue to provide our products and services to our customers
1. Safeguarding the health and safety of our employees, customers and their families
All of our employees that can work from home continue to so do so. We have advised our employees that they should adopt a ‘remote first’ approach, with all meetings and demonstrations held virtually. As an agile employer, many of our employees can work effectively from home plus we have a virtual showroom capability for some of our products and solutions. We have not seen an impact to our customer experience as a result of most of our employees working from home.
Those employees that must work outside of the home – such as our workshop and warehouse employees, and field service engineers, continue to undertake their duties whilst observing government guidelines.
We continue to monitor the health, safety and wellbeing of our employees and record any potential symptoms of Coronavirus in a central tracker. To date, in the UK, we have a small number of colleagues who have displayed potential symptoms or tested positive and some who have been or are in isolation. Exact numbers are available if required.
2. To continue to provide our products and services to our customers.
We would like to reassure our customers in terms of business continuity and their print infrastructure. Most Konica Minolta products are designed as IoT devices, platforms or applications that allow remote connectivity. This enables us to deploy and resolve issues with these devices remotely.
When an issue cannot be fixed remotely, we will liaise with customers to assess whether it is safe for an engineer to attend. Safety is our priority. We will work with customers to schedule and plan our visit, taking into account any special arrangements they may have in place in terms of health and safety measures. All our technicians have been issued with PPE equipment (masks and gloves). They will follow all site guidelines throughout their visit. We ask customers to ensure that their staff follow government guidelines in terms of social distancing and use of PPE throughout any visit by one of our technicians.
Operations in our production facilities and warehouses in China are stable and other Konica Minolta Group operations, including our European warehouses, are maintaining regular operations. We are closely monitoring UK Government guidelines and using these to review our operations whilst ensuring we continue to meet the needs of our customers. We are confident that our policies and procedures are in full compliance with the Government's risk assessments and guidance. We will of course continue to keep you updated with any changes.
For any further information, please contact your relevant Konica Minolta contact.
We have a wealth of information that can help you problem solve and find quick fixes if you experience any problems. Please visit our iTraining website to access these resources: https://itraining.konicaminolta.eu
eBiz is our secure customer portal. Available on computers and smart devices, eBiz provides you with complete visibility of your print solution. Using eBiz you can create service requests (including requests for remote support), monitor progress of service requests, order consumables and track orders. eBiz is available at: https://ecommerce.konicaminolta.co.uk
Information on our remote support platforms can be found here.
Best Practice when using your MFDs as you return to work