CS Remote Care

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CS Remote Care

CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between bizhub output devices and the Konica Minolta service organisation. Offering outstanding levels of device monitoring, the installed multifunctional devices use bidirectional communication channels to proactively make contact with the Konica Minolta service, which in turn can pull latest status information from connected devices.

The remote connection relays all relevant system data in real time, advising the Konica Minolta service early on of routine maintenance or any other required intervention, for instance to rectify a technical problem.

CS Remote Care Workflow

Monitoring

  • Secure connection
  • Bidirectional communication
  • Comprehensive monitoring

Centralisation

  • Efficient information transfer
  • No installation

Automated services

  • Direct counter reading
  • Automated consumables ordering
  • No need for manual service calls

Device settings

  • Service menus
  • Remote firmware update