CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between bizhub output devices and the Konica Minolta service organisation. Offering outstanding levels of device monitoring, the installed multifunctional devices use bidirectional communication channels to proactively make contact with the Konica Minolta service, which in turn can pull latest status information from connected devices.
The remote connection relays all relevant system data in real time, advising the Konica Minolta service early on of routine maintenance or any other required intervention, for instance to rectify a technical problem.
- Secure connection
- Bidirectional communication
- Comprehensive monitoring
- Efficient information transfer
- No installation
- Direct counter reading
- Automated consumables ordering
- No need for manual service calls
- Service menus
- Remote firmware update