News Article

Langenhagen, Germany, April 2011

Konica Minolta has been faced with the fact that very occasionally some of the printers listed below overheat. In order to do our utmost for customer safety, Konica Minolta is offering a free inspection and, if required, modification.

 

Issue

In extreme cases only, overheating is a fire hazard due to insufficient processing on electric wiring in the duplex transportation unit of the magicolors listed below. Worldwide only one case is known to have occurred. Of course, customer safety is fundamentally important for Konica Minolta. So the company is offering a free inspection for affected products.

 

 

 

 

 

List of products affected

Models	Months of Manufacturing	Note
A4 colour printer: magicolor 4750DN	June 2010 through March 2011	Without a green or black sticker on serial no. plate
A4 colour printer: magicolor 3730DN	June 2010 through March 2011	Without a green or black sticker on serial no. plate

 

Machines with a green or black sticker on the serial number plate are not affected at all. In order to avoid any misunderstanding please see the chart above.

Users with a green or a black sticker on the serial number plate of their device (marked red in the chart above) can be sure that their device is unaffected by overheating and do not have to react in any way.

In case a device has no green or black sticker and was manufactured between June 2010 and March 2011 (marked yellow above), customers can make use of a free inspection, if they so wish, by contacting their local Konica Minolta Support at

http://www.konicaminolta.eu/business-solutions/support/laser-printers/contact-us/phone-support.html.

For further information about Konica Minolta, visit www.konicaminolta.eu.

Product images are available at www.konicaminolta-images.eu.

Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.